Status changed from (7) Waiting for Contact to (5) Completed

They came by to pick this device up. They said that the user it is going to will pick the device up and sign in here at WOU first. Should be good to go.

****outgoing****

Hello Aimee;
We have the 2023 tablet ready to go and or be assigned to a new user, though we will want to know the details of the user for us to add their local login if it is being shipped off.
There was talk about adding ERS to the tablet, but reviewing our installations I believe the ERS installation and key is with TRI.
Let me know if there are any additional questions,
-Jack Martinis, UCS Tech.

****This is an email****
Hello,

I am curious about the Surface pro tablet (WOU 
device #20230773) that I dropped off on 9/12/24. 
If there are any questions I can answer about the 
tablet's set up or its use, please let me know. 
This tablet may be connected to a service request 
for Ephrem Mamo (mamoe@wou.edu). 

Thank you!

Aimee Brown | she/her/ella
Observation and Assessment Project Coordinator | 
Hablo español
THE RESEARCH INSTITUTE | Western Oregon University 
| 503.751.4107

Please Note: I am sending this email at a time 
that works for me. I acknowledge boundaries and 
respect that you will respond during your working 
hours.

waiting to hear back about the software

added emamo, mamoe, and ad20230773 admin rights

****This is an outgoing email****
Hi Aimee,

In regard to software from Branagh Group, ERS, it 
seems to be licensed from TRI and we don't have 
access to it at UCS.

If assistance is needed for installing ERS, we would 
need the installer and other relevant activation 
details to help set that up.

I also see that there was another email sent in by 
Erin Kost, in regard to the same software?

I saw previously there was a technician from Branagh 
Group who helped with the installation of the 
software for TRI.

Best,
Andrew

looking at the email thread, it seems another user 
Erin needs access to the ERS software

Aimee also forwarded the thread where John and 
Jennifer discussed the Brauna software. See SRD for 
the thread. 

Aimee dropped off the device 20230773 as well as a 
charger for it. She says they need Brauna (not 
sure if that's spelt right) software on it and 
John would know more about how to reimage the 
tablet and get Brauna installed properly so it 
does not cause issues. 

****This is an email****
Thank you very much, I can drop it off today at 
4:00 pm. 
If Ephrem needs to be on campus to log into the 
tablet himself, please let me know and I will work 
with him to arrange a day for him to do that. 

****This is an email****
Hi Aimee,

For devices that are going to be remote and off 
campus, it will need to be imaged and assigned 
specifically for the user or they will not be able 
to login.

While you get the device to us, can you provide 
the user that will be using it and if there is 
special software that needs to be installed and 
licensed by UCS.
So I can expedite the process and have the device 
worked on as soon as possible.

If you have any questions, please let us know!

Best,
Andrew

Status changed from (7) Waiting for Contact to (1) Pending

****This is an email****
Hi Ephrem,

I wanted to reach out to give you an update 
regarding the surface tablet. According to our 
technicians, the device was originally set up for 
a different person. You now have a device and are 
trying to use it but it does not have a local 
account made specifically for you. 

The device should have been brought back to UCS so 
we could reimage it and make a new account for you 
to use. 

Given that, you will need to bring the device back 
to UCS so that we can get you access to it. Let us 
know what works for you! 

Additionally, are you able to forward the WOU# of 
your device? 

Best,
Sam 

the device was originally imaged for Jennifer, not 
Ephrem

****This is an email****
Hello, 

I work Remotely. V#00405079. My tablet is not 
connecting to the domain. Would you be able to 
help remotely?