Service Request Ticket - # 84612

Service Request Information

CONTACT Name Jones, Clayton   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 05, 2024 02:49 PM
Department Athletics Phone 575-318-3013
Location Email jonescm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20170699[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3260/DI Monochrome Laser Printer
Serial No. K7A004276 Location PDR

Model 3260/DI Hostname
Notes Up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack ; USB LOCAL PRINTER ONLY Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wireless NIC 9C:93:4E:3B:E1:FC

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Sep 17, 2024 10:18 AM 
Status changed from (1) Pending to (5) Completed
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David Kunz Sep 17, 2024 10:18 AM 
The Xerox Phaser 3260 with the red light is alerting 
for a drum replacement. I've notified Clayton and JD 
of the issue. They may decide to replace the device 
with a Xerox B230.
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David Kunz Sep 16, 2024 01:39 PM 
****This is an email****
Hi Clayton,

Do you have some time today where I can help out 
with some of the printer connection issues you 
have been having?

Where can I meet you to take a look at those 
devices?

Thanks,
David
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Sam Sevugan Sep 13, 2024 12:31 PM 
Task reassigned to David Kunz.
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Sam Sevugan Sep 05, 2024 03:26 PM 
****This is an email****
Hello,

Here are the portable printers details in the 
Athletic Communications Office. If you need it or 
I gave you the wrong office number, the Athletic 
Communications office is NPE 216.

Printer Details
Xerox Phaser 3260 - Serial Number 20170699[Edit Inv]
Xerox B230 - Serial Number 20220777[Edit Inv]

Please feel free to reach out if you need any 
other information or details. Thank you!
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Sam Sevugan Sep 05, 2024 02:49 PM 
Clayton stopped by to get our help with two printers that are not 
printing. 

Xerox 3260 has a red status light on. No error, but it just shuts down 
and goes red. Can't print to it. 

The other printer, Xerox B230 will turn on and function but when 
trying to connect to it from a laptop it does not show up as Xerox 
B230, it shows up/connect to another printer. The printer does not 
recognize it's being connected to the laptop and ends up not 
receiving any documents in queue to print. 

It also shows up as Xerox B230TLV which they are not sure what that 
means or what printer that is. 

They need to print @7pm tonight, but ultimately are hoping to get a 
loaner printer set up for a bunch of printing happening during the 
weekend.
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