Service Request Ticket - # 84614

Service Request Information

CONTACT Name Taylor, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 05, 2024 04:07 PM
Department Phone 88303
Location Email taylorp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210415[Edit Inv] (opens in a new window) Bldg/Room WUC 121
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGP00ZQ05N Location ASWOU President

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:55:C3:91


Bluetooth NIC 3C:06:30:57:3C:2B

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Sep 11, 2024 05:02 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Sep 11, 2024 05:02 PM 
delivered macbook back reimaged and connected 
monitors
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Andrew Zhen Sep 11, 2024 05:02 PM 
brought back 2014 imac getting it pdr
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Andrew Zhen Sep 11, 2024 10:42 AM 
they had a 2014 imac that needs to be brought back
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Andrew Zhen Sep 10, 2024 05:05 PM 
reimaging macbook
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Andrew Zhen Sep 10, 2024 05:03 PM 
Task reassigned to Andrew Zhen.
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Jack Martinis Sep 10, 2024 12:23 PM 
****This is an outgoing email****
Hi Paula,

I need some additional information regarding service request #84614

Description: Setting up ASWOU Computer 

Is there be a good time today or this week to look over this computer?

-Jack Martinis, UCS Tech.
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Public
Sam Sevugan Sep 05, 2024 04:33 PM 
****This is an email****
Paula Verdegaal-Taylor
4:23 PM (9 minutes ago)
to me

The ASWOU Predent has a MacBook set up with an 
additional monitor and docking station. When the 
last ASWOU President left, all cables were 
disconnected from the Macbook. docking station and 
wall outlet.  We just want to make sure that we 
are plugging everything back into the correct port 
and then that she can start the computer, access 
it and that it prints to the copy machine in 
ASWOU.

Thank you
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Sam Sevugan Sep 05, 2024 04:07 PM 
****This is an email****
Paula Verdegaal-Taylor
3:47 PM (7 minutes ago)
to me

ASWOU has a new president and she would like some 
assistance in setting up the ASWOU computer in the 
ASWOU President's office in the WUC 122B.

When somebody is available could they drop by 
ASWOU?

Thank you
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