Service Request Ticket - # 84647

Service Request Information

CONTACT Name Walker, Micah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2024 08:06 AM
Department Education & Leadership Phone
Location Email walkerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
peripheral Edit WOU # 20210857[Edit Inv] (opens in a new window) Bldg/Room RWEC 159
Service Tag 9SV2XK3 Description Dell Thunderbolt Dock #WD19TBS
Serial No. 9SV2XK3 Location Micah Walker
TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Sep 11, 2024 09:57 AM 
Status changed from (2.5) Needs Scheduling to (5) Completed
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Tony Benedetti White Sep 10, 2024 01:24 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Sep 10, 2024 12:01 PM 
****This is an outgoing email****
Hi Micah,

I need some additional information regarding service request #84647

Description: Unable to shutdown or restart computer 

I can take a look at it today if the room is open or if someone is there that can let me in,

otherwise I am also able to look at this tomorrow when you are present.

I have a feeling it is an antivirus issue as we have switched antivirus products and these are common issues associated with that.

-Jack Martinis, UCS Tech.
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Sam Sevugan Sep 10, 2024 08:52 AM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Sam Sevugan Sep 10, 2024 08:52 AM 
****This is an email****
Hi Sam,

Thank you so much for the quick reply. Here is my 
schedule for the next two days. 

9/11-8-3:30pm in RWEC 133
9/12-8:30-1pm in RWEC, I can leave office open and 
will be in building. 

mw
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Sam Sevugan Sep 10, 2024 08:06 AM 
****This is an email****
Hi there,

My name is Micah in RWEC 133. I was wondering if 
someone would be able to support me with my Dell 
desktop. It has been running very slow, and I 
think it is because it will not shut down or 
restart, even when I have forced tried. Below 
please find my information for the desktop. You 
all have permission to enter my office if that 
helps, although I will be on campus tomorrow and 
am happy to let you in.

Thanks for your help!
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