Service Request Ticket - # 84657

Service Request Ticket - # 84657

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Service Request Information

CONTACT	Name	Hang, Holly	Date	Sep 10, 2024 10:19 AM
	Department	Creative Arts/Music	Phone
	Location		Email	hangh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230593 (opens in a new window)	Bldg/Room	APSC 232
	Service Tag		Description	Apple MacBook Pro: Apple M3 Pro chip with 11-core CPU and 14-core GPU, 512GB SSD, Space Black #MRX33LL/A
	Serial No.	G6MYVX1D2F	Location	Holly Hang replacing W20140196
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	80:A9:97:21:DA:5F
	Bluetooth NIC	80:A9:97:1A:75:21

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 20, 2024 04:16 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Sep 20, 2024 04:16 PM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Sam Sevugan	Sep 20, 2024 03:59 PM	picked up the device and returned loaner.	Add Attachment
Andrew Zhen	Sep 18, 2024 12:51 PM	placed it on jack's desk	Add Attachment
Andrew Zhen	Sep 18, 2024 12:30 PM	user backed up device, will make another just in case	Add Attachment
Jack Martinis	Sep 17, 2024 10:14 AM	**This is an outgoing email** Hi Holly, Description: Update OS & Sync Icloud - Admin needed As long as you have made sure all your files are backed up, I am able to provide a loaner for a small period of time while we reimage your main laptop. We are available at noon and I can leave a loaner unit up at the front desk as imaging takes a few hours (3-4 sometimes). -Jack Martinis, UCS Tech.	Add Attachment Public
Kyla Aitaro	Sep 16, 2024 04:33 PM	**This is an email** Hello, I have backup all my MacBook. Can I stop by tomorrow afternoon to restore my computer with iCloud issues? Thank you.	Add Attachment
Andrew Zhen	Sep 12, 2024 01:02 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 10, 2024 11:50 AM	**This is an outgoing email** Hi Holly, I need some additional information regarding service request #84657 Description: Update OS & Sync Icloud - Admin needed If you are able to meet here at UCS tomorrow, 9/11, @ 10:30am I will be here to look over this. -Jack Martinis, UCS Tech.	Add Attachment Public
Sam Sevugan	Sep 10, 2024 10:44 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Sam Sevugan	Sep 10, 2024 10:44 AM	**This is an email** can be there around 10:30 a.m. Would that work fo you? If not, I can be there on the 12th around 2 p.m.	Add Attachment
Sam Sevugan	Sep 10, 2024 10:20 AM	**This is an email** My WOU# is V00378080. I attached two screenshots below, please let me know if here anything I can do on my end. Thank you!	Add Attachment Screenshot 2024-09-10 at 9.46.44 AM.png Screenshot 2024-09-10 at 9.46.57 AM.png
Sam Sevugan	Sep 10, 2024 10:19 AM	**This is an email** Hello, When I tried to sync my iCloud and update software, it showed authentication was disabled and wouldn't accept my passcode. Can you help me with this? I will be on campus tomorrow and Thursday, so please let me know when would be a good time to stop by. Thank you fo much for your help. Ling (Holly) Hang, MM https://linghollyhang.com Adjunct Professor of Clarinet -Western Oregon University (Office: APSC 232) -Chemeketa Community College -Corban University Performing Artist at Backun Musical Services Endorsing Artist at D'Addario Pronouns: she, her, hers	Add Attachment