Service Request Ticket

Service Request Information

CONTACT	Name	Unknown, Unknown	Date	Sep 10, 2024 10:57 AM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210113 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	FRHL1J3	Description	Dell Latitude 5420 with Dell Pro Briefcase
	Serial No.	FRHL1J3	Location	GFA pool
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	A0:29:19:04:C2:53
	Wireless NIC	F4:7B:09:29:EF:F5
	Bluetooth NIC	F4:7B:09:29:EF:F9

TECHS	Submitted by	Jack Martinis	Contact	rmartinis22@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 17, 2024 12:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 10, 2024 05:03 PM	Everything updated, installed. The ethernet port needs activating	Add Attachment
Jack Martinis	Sep 10, 2024 05:01 PM	admissions, welcome center 110L	Add Attachment
Jack Martinis	Sep 10, 2024 05:01 PM	monitors 20130418, 20210994, dock 20210628 laptop 20210113	Add Attachment
Tony Benedetti White	Sep 10, 2024 01:28 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 10, 2024 10:58 AM	He will be the Lead Admissions Counselor for Visits & Events for Admissions.	Add Attachment
Jack Martinis	Sep 10, 2024 10:57 AM	Monitors may already be there, I will check them when I bring over the equipment and if they are 2014+ we can use those.	Add Attachment