Service Request Ticket - # 84660

Service Request Ticket - # 84660

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 10, 2024 11:02 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230003 (opens in a new window)	Bldg/Room	WUC 212
	Service Tag		Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	8YLPFX3	Location	Luanne Carrillo
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	F4:6D:3F:37:71:E3

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 10, 2024 05:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Sep 10, 2024 05:05 PM	wireless dongle died, got wired keyboard and mouse for them, other monitor wasn't plugged in	Add Attachment
Andrew Zhen	Sep 10, 2024 05:04 PM	Task reassigned to Andrew Zhen.	Add Attachment
Tony Benedetti White	Sep 10, 2024 01:27 PM	Task reassigned to Jack Martinis.	Add Attachment
Sam Sevugan	Sep 10, 2024 12:26 PM	**This is an email** That's my bad! Jack reached out to me and I mentioned anytime after 1 works great; I have nowhere to be after then and I'll be in the office.	Add Attachment
Sam Sevugan	Sep 10, 2024 11:23 AM	**This is an email** The keyboard and mouse are wireless; I just plugged and unplugged the mouse and no luck there. I'm not sure where the keyboard usb connector is, however. I apologize if that's no help.	Add Attachment
Sam Sevugan	Sep 10, 2024 11:23 AM	**This is an email** Joseph, Thank you for giving those a try! Are you able to try unplugging and replugging the keyboard and mouse? If that doesn't work, I can instruct our techs to bring a mouse and keyboard with them. Best, Sam	Add Attachment
Sam Sevugan	Sep 10, 2024 11:02 AM	**This is an email** Thank you for the tips! I just restarted everything; my laptop is now mirroring on one of the monitors, while the other won't turn on. From what I can see, everything seems to be plugged in, as well, but nothing from the desktop functions are responding independently. The desktop mouse is still frozen and the desktop keyboard won't respond either when I try to press "CTRL+ALT+Delete".	Add Attachment
Sam Sevugan	Sep 10, 2024 11:02 AM	Contact Info: gloriaj@mail.wou.edu	Add Attachment Public
Sam Sevugan	Sep 10, 2024 11:02 AM	**This is an email** Good Morning, UCS Team! Both of my desktop monitors aren't working/responding; my mouse seems to also be frozen. One of the monitors is able to show the login screen, but I'm not able to get beyond that. Any help would be appreciated! I'm in the WUC, office 212A. Thanks! Joseph Gloria --	Add Attachment