Service Request Ticket - # 84661

Service Request Information

CONTACT Name Braun, Debbie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2024 11:44 AM
Department College of Liberal Arts and Sciences Phone 14220
Location Email braund@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181060[Edit Inv] (opens in a new window) Bldg/Room BELL 234
Service Tag 886YDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 886YDW2 Location Debbie Braun, (see SR73705)

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:CD:36

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Sep 10, 2024 01:12 PM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Sep 10, 2024 01:12 PM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Sep 10, 2024 01:11 PM 
Unplugged one of the A/B USB cables and 
Everything is working better
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Sam Sevugan Sep 10, 2024 01:09 PM 
Tony was able to get it going.
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Tony Benedetti White Sep 10, 2024 12:52 PM 
Had to hard power it off, trying to log in 
with only the keyboard and mouse plugged in
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Tony Benedetti White Sep 10, 2024 12:51 PM 
I got it to load the log in screen. Debbie 
tried to sign in and the screens went dark, 
and all the USB ports lost power, but the 
power light on the machine was still on
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Rowan Vasen Sep 10, 2024 12:01 PM 
probly power supply, maybe from power outage 
monday.She said she hadn't been in office since 
thursday
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Sam Sevugan Sep 10, 2024 11:44 AM 
Debbie called to report that her computer won't 
shutdown or turn on and is flashing a yellow light 
constantly. She is currently unable to use her 
device and is requesting for assistance.
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