Service Request Ticket - # 84669

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2024 03:52 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190666[Edit Inv] (opens in a new window) Bldg/Room SHCC Reception Area
Service Tag G8X3H03 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. G8X3H03 Location 3rd Window

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:73:E0:29

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Sep 23, 2024 11:58 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Sep 23, 2024 11:58 AM 
got loaner back and delivered back original
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Andrew Zhen Sep 23, 2024 10:13 AM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Sep 23, 2024 10:13 AM 
copied old disk to nvme, updated to windows 11
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Andrew Zhen Sep 17, 2024 03:48 PM 
added nvme in computer, reimaging
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Andrew Zhen Sep 17, 2024 01:01 PM 
loaner 20171087[Edit Inv]
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Jack Martinis Sep 17, 2024 12:29 PM 
bring loaner to swap for main front desk PC while we reimage, download basic image and bestow admin rights so they can put medicat / whatever else they may need on their computer.
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Jack Martinis Sep 17, 2024 12:29 PM 
****incoming****

We open at 9 and are closed from 12 to 1 for lunch. We have staff training on Monday until 1:00 p.m. Anytime after that and the rest of the week should be fine.

We use Medicat for our scheduling software but can install that ourselves. Otherwise we just use the standard Word, etc.
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Jack Martinis Sep 13, 2024 09:42 AM 
****This is an outgoing email****
Hi Trisha,

Description: install NVMe on SHCC Front Desk Reception computer 20190666[Edit Inv]

Would there be a good time next week to go over installation of the new drive and transfer data from the old drive?

I'd anticipate we'd need to bring a loaner for the time while this is being done, and I wanted to inquire what special software you may need during that time for the front desk PC.

-Jack Martinis, UCS Tech.
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Joanie Kinnaman Sep 10, 2024 03:53 PM 
see Joanie it is on her desk
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