Service Request Ticket - # 84685

Service Request Information

CONTACT Name Morgan, Nicole   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2024 11:14 AM
Department Creative Arts Phone
Location Email morgann@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200877[Edit Inv] (opens in a new window) Bldg/Room RA 105
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LPQ05N Location Kindra Steenerson

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:1B:6C:34


Bluetooth NIC 3C:06:30:17:71:ED


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Andrew Zhen Sep 23, 2024 12:00 PM
Status changed from (2) Scheduled to (5) Completed
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Andrew Zhen Sep 23, 2024 12:00 PM
no monitor or dock was assigned, didn't have space 
for it
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Andrew Zhen Sep 20, 2024 10:30 AM
Status changed from (1) Pending to (2) Scheduled
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Andrew Zhen Sep 16, 2024 12:26 PM
****This is an email****
Hey Andrew, 

Can we meet in my office Monday at 10:30? 

Thanks, 

Kindra
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Andrew Zhen Sep 16, 2024 09:31 AM
****This is an outgoing email****
Hi Nicole,

I can meet on Monday, today at 12-2 PM, which time 
frame is most convenient for you?

If you can let me know which building and room 
number so that I make sure that I have the correct 
details of the location.

Also to note that since this is a Macbook setup for 
admin right permissions to be assigned and enabled, 
Kindra would need to be there to login to the device 
or we can have it added at a later date.

Best,
Andrew
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Andrew Zhen Sep 13, 2024 04:58 PM
****This is an email****
I don't believe there was a monitor assigned to Jeb, 
however, Kindra would like to have one so if we can 
get her a monitor and a dock hub that would be 
great!  I can meet the tech on Monday between the 
president's address and the provost's address 
(between 12pm-2pm).  I am also free Tuesday between 
12pm-2pm.

Thanks!

Nicole
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Andrew Zhen Sep 13, 2024 10:48 AM
****This is an outgoing email****
Hi Nicole,

I need some additional information regarding service 
request #84685

Description: Computer for New Hire

The Macbook is assigned and ready for Kindra 
Steenerson.

Do you know if a monitor or dock is needed for the 
office? I didn't see from the previous equipment 
return have anything other than the laptop.

Are there any additional software that needs to be 
installed that isn't installed from the base 
install? Adobe, Chrome, Firefox, Office Suite, VLC, 
and Zoom are currently installed.

Lastly, when would be a convenient time for the 
equipment be brought over? UCS availability for 
techs are Monday - Friday, 10 AM to 4 PM.

Best,
Andrew - UCS Tech
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Public
Jack Martinis Sep 13, 2024 10:40 AM
Task reassigned to Andrew Zhen.
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Andrew Zhen Sep 12, 2024 04:56 PM
got it all updated
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Andrew Zhen Sep 12, 2024 10:27 AM
still have that same laptop in the pool, can 
reassign it to them
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Tony Benedetti White Sep 11, 2024 12:46 PM
20200877[Edit Inv] is the computer that was brought in last 
month, but it was GFA, so they should just get a gfa 
pool? laptop
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Lourdes Salazar Sep 11, 2024 11:15 AM
steenersonk@mail.wou.edu
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Lourdes Salazar Sep 11, 2024 11:14 AM
Kindra Steenerson 
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Lourdes Salazar Sep 11, 2024 11:14 AM
****This is an email****
Hi there!  I dropped off a computer last month 
that was from James (Jeb) Burris.  We need to 
reassign that computer to his replacement, Kindra 
Steenerson (V00404936).  Please let Kindra know 
when she can pick up her computer.

Thanks!

--
Nicole Morgan
Western Oregon University
Program and Facilities Coordinator ❙ Creative Arts 
Division
(503) 838-8461
morgann@wou.edu ❙ RA 103
Pronouns: she/her/hers
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