Service Request Ticket

Service Request Information

CONTACT	Name	Carrillo, Noah	Date	Sep 12, 2024 10:03 AM
	Department		Phone	89324
	Location		Email	carrillon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160920 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Dell OptiPlex 7040 SFF 16GB (2x8GB) 2133MHz DDR4
	Serial No.	5LSRKH2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; JEdit v5.4 (open source), Oracle SQLDeveloper v4.2(on TDrive under Oracle , special install with TNS names file); SAS(base) v9.4 from P0104375(order#9888)+ more JUNE2017
	Wired NIC	50:9A:4C:40:AD:92

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	vasenr@wou.edu

Entered by	Date	Memo
Rowan Vasen			Email Public
Entered by	Date	Memo
Rowan Vasen	Sep 12, 2024 01:48 PM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Sep 12, 2024 01:48 PM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Rowan Vasen	Sep 12, 2024 01:12 PM	this is related to our loaner pc's issue back in 2020. Allowed download and communicated the general history of these. Will discuss further with nathan	Add Attachment
Sam Sevugan	Sep 12, 2024 11:31 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Sam Sevugan	Sep 12, 2024 11:30 AM	https://www.citrix.com/downloads/workspace-app/	Add Attachment
Sam Sevugan	Sep 12, 2024 10:38 AM	**This is an email** Noah Carrillo 10:29 AM (8 minutes ago) to me I am in the Cottage. I need Citrix Workspace found through this link. Thank you, Noah Carrillo	Add Attachment
Sam Sevugan	Sep 12, 2024 10:38 AM	**This is an email** Noah, Where are you located? What software/app needs to be installed? Best, Sam	Add Attachment
Sam Sevugan	Sep 12, 2024 10:03 AM	**This is an email** Thank you! 20160920	Add Attachment
Sam Sevugan	Sep 12, 2024 10:03 AM	**This is an email** Hello, There is a computer that we need to install an application on, but it says we need admin rights to do so. Can we get someone over here today to assist with that? Thank you, Noah Carrillo	Add Attachment