Service Request Ticket - # 84703

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 12, 2024 12:17 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20220783[Edit Inv] (opens in a new window) Bldg/Room RWEC 204
Service Tag CN4JGT3 Description Dell OptiPlex SFF, Intel Core i7-12700 (25 MB cache, 12 cores, 20 threads, 2.10 GHz to 4.90 GHz Turbo, 65W
Serial No. CN4JGT3 Location RWEC 204 Instructor Station

CPU Unknown


OS Unknown Software
TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Sep 16, 2024 08:27 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Sep 16, 2024 08:27 AM 
Changed from raid on to AHCI in bios. This system seem to have 
lost power and the settings in bios got changed back to default.
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Sam Sevugan Sep 12, 2024 12:17 PM 
Contact Info: 541-621-9384
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Public
Sam Sevugan Sep 12, 2024 12:17 PM 
Student called to report that instructor station 
in RWEC 204 was blue screening. She tried to do 
startup repair, system restore, as well as a hard 
restart but her attempts failed.

Brady went over and assisted with this early in 
the morning.
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