Task reassigned to David Kunz.

Task reassigned to UCS Tech.

emily plec

Task reassigned to Dyllan Coons.

****This is an outgoing email****
Hi Benjamin,

I need some additional information regarding service 
request #84714

Description: Laptop issues 

I've been working on your laptop and believe I was 
able to fix the flickering issue you were 
experiencing. It is available for you to come pick 
it up sometime this week.

Thanks,

-Brady
University Computing Solutions

Took the laptop apart and made sure there was a good 
connection between the screen and the motherboard. 
Haven't noticed any flickering yet. Needs more 
testing putting in box 16

	
****This is an email****
Hello,

Recently HR interpreter Ben Cavaletto has been 
working with you to resolve an issue with his 
laptop. He received an email stating that you were 
not able to fix the laptop and that it either 
needed to be fixed or replaced. We have decided to 
replace his laptop rather than fix it. What 
information do you need to proceed? Ben had a 
MacBook and I believe would like to replace it 
with a MacBook. Ben can provide his V# and I can 
provide the HR Interpreting index # - HR 0918. 

Emily

--
Emily Herb --  NIC-Master
Affirming pronouns -- she/her/hers
Deaf/DeafBlind/HoH Accommodations Coordinator
Human Resources
Western Oregon University
Todd Hall 122
345 Monmouth Ave N | Monmouth, OR 97361
541-231-5721 (text/cell)
accommodations requests:
hrinterpreting@mail.wou.edu

****This is an email****
Hi Benjamin, 

We are reaching out to give you an update 
regarding your Macbook Pro. 

The flickering is persistent after reimaging and 
the device is out of warranty. Upon assessment our 
techs have determined that you will need to pay 
for this issue to be fixed or you can purchase an 
upgrade. 

Please let us know how you would like to proceed 
when you have a chance.

Happy Friday! 

Best,
Sam 

device had sophos, uninstalled it, still got the 
flickering issue

Status changed from (2.5) Needs Scheduling to (1) Pending

User ended up stopping by our office to drop off 
20190150. A loaner was provided to him while we work 
on the device. 

****This is an email****
No, not really, but thanks for the reminder. 
Important things are all backed up in Dropbox or 
live in Google Drive.

Ben