Service Request Ticket - # 84715

Service Request Ticket - # 84715

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Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Sep 13, 2024 09:51 AM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130699 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Laser Printer
	Serial No.	D6X450465	Location	PDR
	Model	4622/DT	Hostname	hc-advil.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.67	Ink/Toner Refill
	Wired NIC	00:00:AA:D9:6C:58

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Sep 16, 2024 03:17 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Sep 16, 2024 03:17 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Sep 16, 2024 03:17 PM	Tray 1 paper end flag was severely bent. I was able to get it back into a working position.	Add Attachment
Sam Sevugan	Sep 13, 2024 04:54 PM	**This is an email** Hi Crystal, Thank you for letting us know! Unfortunately, our techs were not available to stop by today. Our printer technician is also out today so I will go ahead and update your ticket so they can note that info for when they are available to stop by. Have a great rest of your day! Best, Sam	Add Attachment
Sam Sevugan	Sep 13, 2024 04:53 PM	**This is an email** The tech did not stop by today. We will be closed until 1:00 on monday. Thanks!	Add Attachment
Sam Sevugan	Sep 13, 2024 10:22 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Sam Sevugan	Sep 13, 2024 10:22 AM	**This is an email** I did and it is still not working. Thanks!	Add Attachment
Sam Sevugan	Sep 13, 2024 10:22 AM	**This is an email** Crystal, Thank you. Did restarting help? If not, I can see if our techs are available to head out. Let me know when you can! Best, Sam	Add Attachment
Sam Sevugan	Sep 13, 2024 09:51 AM	**This is an email** 20130699	Add Attachment
Sam Sevugan	Sep 13, 2024 09:51 AM	**This is an email** Good Morning Crystal, What is the WOU# of the printer? Have you tried restarting the printer to see if that would clear the jam? Best, Sam	Add Attachment
Sam Sevugan	Sep 13, 2024 09:51 AM	**This is an email** Good morning, My printer is not working this morning, it says there is a paper jam but I can't find it. I am in room 101 in the Student Health Center. -- Crystal Ross Student Health & Counseling Center Office Specialist Western Oregon University 503-838-8313 or 88313 503-838-8801 Fax	Add Attachment