Service Request Ticket - # 84717

Service Request Information

CONTACT Name Cavaletto, Benjamin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2024 11:50 AM
Department Human Resources Phone 88250
Location Email cavaletb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190643[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFZ6U5FL410 Location Loaner

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:7A:7F:23


Bluetooth NIC A4:83:E7:7A:7A:1C


TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public

Entered by Date Memo
David Kunz Dec 04, 2024 05:04 PM
Task reassigned to David Kunz.
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David Kunz Dec 04, 2024 05:04 PM
Status changed from (1) Pending to (5) Completed
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Sam Sevugan Nov 20, 2024 10:38 AM
20190643[Edit Inv] was returned with charger. He picked up his 
assigned laptop. 
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Cadance Bunch Oct 07, 2024 10:34 AM
****This is an email****
Hello,

I haven't been reached out to yet about SR 84717, so I am just following up. I believe I'm waiting on a new MacBook Pro so I can return this loaner device? I'll be on campus the next 3 days...

Thanks,

Ben
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Mary Dycus Sep 30, 2024 03:24 PM
****This is an email****
Oh, and if you need it, my V number is V00181536.

Ben

Ben Cavaletto, MA, NIC Advanced
Lead Interpreter👌🏻 | Human Resources
Western Oregon University
cavaletb@wou.edu | AD 205B
Affirming Pronouns: He/They/👉🏻 
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Mary Dycus Sep 30, 2024 03:23 PM
****This is an email****
Yes, the number of my assigned device is 20190150[Edit Inv] 
(UCS currently has it for this open ticket). I am 
using a loaner at the moment: 20190643[Edit Inv].

Ben

Ben Cavaletto, MA, NIC Advanced
Lead Interpreter👌🏻 | Human Resources
Western Oregon University
cavaletb@wou.edu | AD 205B
Affirming Pronouns: He/They/👉🏻 
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Mary Dycus Sep 30, 2024 03:22 PM
****This is an email****
Mary,

I believe I was told previously that Human 
Resources is GFA funded. Ben can provide the 
number of his current device. 

Emily
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Mary Dycus Sep 30, 2024 03:22 PM
Emily,

What is the WOU number for the current device? Do 
you happen to know if it is GFA funded? Please let 
me know.

Best,
Mary 
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Mary Dycus Sep 30, 2024 03:22 PM
****This is an email****
Hello,

Recently HR interpreter Ben Cavaletto has been 
working with you to resolve an issue with his 
laptop. He received an email stating that you were 
not able to fix the laptop and that it either 
needed to be fixed or replaced. We have decided to 
replace his laptop rather than fix it. What 
information do you need to proceed? Ben had a 
MacBook and I believe would like to replace it 
with a MacBook. Ben can provide his V# and I can 
provide the HR Interpreting index # - HR 0918. 

Emily

--
Emily Herb --  NIC-Master
Affirming pronouns -- she/her/hers
Deaf/DeafBlind/HoH Accommodations Coordinator
Human Resources
Western Oregon University
Todd Hall 122
345 Monmouth Ave N | Monmouth, OR 97361
541-231-5721 (text/cell)
accommodations requests:
hrinterpreting@mail.wou.edu
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Sam Sevugan Sep 13, 2024 11:50 AM
20190643[Edit Inv] is being loaned out to Benjamin while SR 
84714 is being worked on. 
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