Service Request Ticket - # 84720

Service Request Information

CONTACT Name Jackson, Paige   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 13, 2024 02:36 PM
Department Student Success & Advising Office Phone 89391
Location Email jacksonpa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200306[Edit Inv] (opens in a new window) Bldg/Room WEL 013
Service Tag HZ4DZ33 Description Dell Latitude 5400m 4 Core, 8MB Cache, 1.9GHz,
Serial No. HZ4DZ33 Location Unique Mendoza-Mondragon

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:58:CE


Wireless NIC 08:5B:D6:6F:BA:49

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Oct 10, 2024 10:41 AM 
Task reassigned to David Kunz.
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David Kunz Oct 10, 2024 10:41 AM 
Status changed from (1) Pending to (5) Completed
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David Kunz Oct 10, 2024 10:41 AM 
Sounds like this is completed. Closing
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Joanie Kinnaman Oct 02, 2024 10:31 AM 
closing task to this, and created a new SR 84972 
with new gFA setup
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Nathan Sauer Oct 02, 2024 09:37 AM 
She would like a PC laptop with the base image 
including Microsoft Office. No other software required.
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David Kunz Oct 02, 2024 09:00 AM 
Go ahead and put this in the parts area since it's 
relatively new. We are waiting on Paige to decide if 
she is going with a Mac or a PC.
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Nathan Sauer Oct 02, 2024 08:54 AM 
Tom asked me to replace her laptop with a new GFA 
laptop.
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Jack Martinis Sep 27, 2024 12:42 PM 
Randomly will not detect hard drive in bios before boot, and then randomly goes into it. I wonder if a new drive would alleviate the issue.
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Sam Sevugan Sep 13, 2024 02:36 PM 
Stopped by to drop off device because she keeps 
getting "Hard Drive not found error" which is 
impeding with her work. Jack set her up with a 
loaner while her device is being assessed.
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