Service Request Ticket - # 84727

Service Request Ticket - # 84727

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Habermann, Megan	Date	Sep 16, 2024 09:18 AM
	Department	Student Engagement	Phone	88659
	Location		Email	habermam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190216 (opens in a new window)	Bldg/Room	RWEC 106
	Service Tag	3RSZNY2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	3RSZNY2	Location	Smart Classroom Instructor's Station
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:53:A5:A3

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	vasenr@wou.edu

Tracking

Entered by	Date	Memo
Rowan Vasen			Email Public
Entered by	Date	Memo
Rowan Vasen	Sep 17, 2024 08:54 AM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Sep 17, 2024 08:54 AM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Sep 17, 2024 08:54 AM	closing this cause its a different issue	Add Attachment
Kyla Aitaro	Sep 17, 2024 08:38 AM	Task reassigned to UCS Tech.	Add Attachment
Kyla Aitaro	Sep 17, 2024 08:38 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyla Aitaro	Sep 17, 2024 08:38 AM	Hayley Cook, DW Peer Advisor, just called saying the computer won't turn on. They confirmed they pressed the power button on the PC tower but still no luck.	Add Attachment
Rowan Vasen	Sep 16, 2024 09:38 AM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Sep 16, 2024 09:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Rowan Vasen	Sep 16, 2024 09:37 AM	appeared to be random blip of google, working now	Add Attachment
Rowan Vasen	Sep 16, 2024 09:37 AM	it was more of a google issue rather than a computer hardware. Advised on how to get around issues with google slides, i.e downloading/signing out/using new computer	Add Attachment
Kyla Aitaro	Sep 16, 2024 09:18 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kyla Aitaro	Sep 16, 2024 09:18 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kyla Aitaro	Sep 16, 2024 09:18 AM	RWEC 106 instructor's station computer is frozen and there is a Destination Western event currently ongoing. Please assist.	Add Attachment