Service Request Ticket - # 84729

Service Request Information

CONTACT Name Ellingson-Sayen, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2024 11:22 AM
Department Health & Exercise Science Phone 89428
Location Email ellingsonsayenl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200871[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro #Z11B
Serial No. SC02FX4LNQ05N Location Andrew's tech laptop

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC 3C:06:30:12:31:A2


Bluetooth NIC 3C:06:30:1B:C5:74

TECHS Submitted by Andrew Zhen Contact azhen23@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Dec 03, 2024 11:55 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Dec 03, 2024 11:55 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Dec 03, 2024 11:55 AM 
Closing for time being, it is reimaged and back on shelf.
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Kyla Aitaro Oct 09, 2024 04:36 PM 
****This is an OUTGOING email****

Hi Laura,

Upon reviewing your returned loaner, we discovered 
that the loaner cord was not in the laptop bag.

We would greatly appreciate it if you could drop 
off the loaner cord as soon as possible. 

Thank you! Have a great rest of your day :)

Best,
Kyla
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Kyla Aitaro Oct 09, 2024 04:33 PM 
Laura returned the loaner today without the 
charging cord. 

sending her an email to drop off loaner cord.
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Andrew Zhen Sep 16, 2024 11:23 AM 
Was Inventory updated: yes
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Public
Andrew Zhen Sep 16, 2024 11:23 AM 
Was this added to Loaners-n-Checkouts app: yes
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Public
Andrew Zhen Sep 16, 2024 11:22 AM 
loaner for SR# 84534, original device W20210898, 
loaned with bag, charger, laptop
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