Service Request Ticket - # 84733

Service Request Information

CONTACT Name Pelegrin Taboada, Ricardo   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2024 12:01 PM
Department Social Science/ History Phone 88294
Location Email pelegrintaboadar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190475[Edit Inv] (opens in a new window) Bldg/Room BELL 222
Service Tag Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. THFTQ9Z2 Location Ricardo Pelegrin Taboada, NTT Visiting Asst Prof

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC 6C:2B:59:F7:48:5D

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Sep 16, 2024 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Sep 16, 2024 02:08 PM 
user was able to log in to portal, so I had him log 
in to the computer it worked this time
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Public
Tony Benedetti White Sep 16, 2024 12:05 PM 
Task reassigned to Tony Benedetti White.
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Kyla Aitaro Sep 16, 2024 12:01 PM 
user is unable to login to their desktop. they 
have reset their password and tried to login again 
and still no luck.

User is available today at 1pm and seeks 
assistance from a tech.
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