Service Request Ticket - # 84735

Service Request Information

CONTACT Name Olsen, Mandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2024 12:17 PM
Department Education & Leadership Phone 88471
Location Email olsena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240038[Edit Inv] (opens in a new window) Bldg/Room RWEC 124
Service Tag F4NP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV004750042 Location Mandy Olsen, replacing 20160905

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:2A:A4


Wireless NIC 6C:2F:80:8D:D0:BA

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Sep 19, 2024 11:37 AM 
Status changed from (2) Scheduled to (5) Completed
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Andrew Zhen Sep 19, 2024 11:37 AM 
delivered and setup
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Andrew Zhen Sep 18, 2024 04:36 PM 
scheduled 10 am
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Andrew Zhen Sep 18, 2024 04:35 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Andrew Zhen Sep 18, 2024 04:35 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Sep 18, 2024 04:34 PM 
****This is an email****
Great! Ten tomorrow would be great? 

Mandy Olsen
Teacher Education Program
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Andrew Zhen Sep 18, 2024 04:26 PM 
****This is an outgoing email****
Hi Mandy,

I need some additional information regarding service 
request #84735

Description: setup new GFA 20240038[Edit Inv] replacing GFA 
20160905[Edit Inv]

You're Dell laptop is ready.

When would be a convenient time for the equipment be 
brought over and setup?

UCS availability for techs are Monday - Friday, 10 
AM to 4 PM.

Best,
Andrew
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Public
Andrew Zhen Sep 18, 2024 01:44 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Sep 18, 2024 01:44 PM 
added admin rights
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Andrew Zhen Sep 17, 2024 02:23 PM 
imaging on desk
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Joanie Kinnaman Sep 16, 2024 12:17 PM 
laptop 20240038[Edit Inv]
monitor 20240084[Edit Inv]
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