Service Request Ticket - # 84745

Service Request Ticket - # 84745

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Service Request Information

CONTACT	Name	Gauntz, Danielle	Date	Sep 17, 2024 07:48 AM
	Department	University Computing Solutions	Phone	88215
	Location		Email	gauntzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200367 (opens in a new window)	Bldg/Room	RWEC 118
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DQ17XQ05N	Location	Shari Hopkins
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	C4:91:0C:B6:D4:B0
	Bluetooth NIC	C4:91:0C:B4:74:8C

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 22, 2024 03:25 PM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Jack Martinis	Oct 22, 2024 03:25 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 22, 2024 03:25 PM	2016 monitor under Danielle is a student station monitor and is not assigned to her per say.	Add Attachment
Jack Martinis	Oct 22, 2024 03:22 PM	took back 20211016 not 1035. Denise is using 20211035	Add Attachment
Jack Martinis	Oct 22, 2024 02:53 PM	20211035 is the monitor we took back	Add Attachment
Jack Martinis	Oct 22, 2024 02:43 PM	we picked up the rest of the equipment (I believe) - the 32 inch monitor, dock, cables, as well as a macbook pro 2021 charger w/ the new magsafe connector and I will have to look at where that goes. Denise took Danielle's old office and instead of moving their 32" monitor, they just took over Danielles so I will update that in inventory.	Add Attachment
Jack Martinis	Oct 18, 2024 03:55 PM	Messaged Denise Visuano if they could arrange access or if I ask someone else.	Add Attachment
Jack Martinis	Sep 27, 2024 11:42 AM	I could check in with the front desk or public safety on letting me into the room	Add Attachment
Sam Sevugan	Sep 19, 2024 04:11 PM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
John Rushing	Sep 17, 2024 08:08 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
John Rushing	Sep 17, 2024 08:08 AM	Needs other equipment besides laptop picked up from her office.	Add Attachment
John Rushing	Sep 17, 2024 07:50 AM	I revived the laptop, putting it in the 2 weeks bin. She is bringing in the charger today.	Add Attachment
John Rushing	Sep 17, 2024 07:49 AM	Danielle asked us to see if they could keep and use the 32inch monitor for next position.	Add Attachment
John Rushing	Sep 17, 2024 07:48 AM	20160157 monitor, 20200367 Laptop, 20200891 Dock, 20200891 32inch monitor	Add Attachment