Service Request Ticket - # 84749

Service Request Ticket - # 84749

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Service Request Information

CONTACT	Name	Hoover, Alyssa	Date	Sep 17, 2024 10:02 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	hoovera@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230588 (opens in a new window)	Bldg/Room	APSC 405
	Service Tag	969XS14	Description	Dell Latitude 3450, 13th Gen Intel Core i5-1335U (12 MB cache, 10 cores, 12 threads up to 4.6 GHz Turbo)
	Serial No.	VN0T7NMHWSV0043U0013	Location	Typewell Transcribing laptops -Alyssa
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	D0:46:0C:78:A7:05
	Wireless NIC	A0:B3:39:E8:2C:27

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 19, 2024 12:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Sep 19, 2024 12:16 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 19, 2024 12:16 PM	I stopped in and it was just not getting a dell command update, presumably for the bios. Windows updates went through, and I explained how updates can be a little strange sometimes. It should be fine currently, and hopefully when next updates roll around it will fix these problematic ones.	Add Attachment
Jack Martinis	Sep 17, 2024 12:24 PM	**This is an outgoing email** Hi Alyssa, I need some additional information regarding service request #84749 Description: update failing to install Whenever you have availability to bring it into UCS or for a tech to come take a look at it in APSC, we are able to look over this and try and solve this issue of your laptop not updating. I'm sorry it is currently problematic, -Jack Martinis, UCS Tech.	Add Attachment Public
Kyla Aitaro	Sep 17, 2024 10:03 AM	**This is an INCOMING email** My schedule is pretty open. I can bring it by whenever if you all need to take a look at it. Thanks, Alyssa	Add Attachment
Kyla Aitaro	Sep 17, 2024 10:02 AM	**This is an OUTGOING email** Hi Alyssa, Are you working on campus today or remote? What does your availability look like today? Once I receive this information, I can create a service request for our techs to look into it. Best, Kyla	Add Attachment
Kyla Aitaro	Sep 17, 2024 10:02 AM	**This is an email** Hi there, I'm getting an error on my Typewell transcribing laptop (20230588), both in Windows Update and Dell Command Update. In Windows Update, it says that it's encountering an error and that there were problems installing updates. In Dell Command Update, it says there's a critical BIOS update but the update fails when I try to install it. I've tried both update sequences multiple times and have restarted the computer several times. Any ideas on anything else I should try? Thanks, Alyssa	Add Attachment