Service Request Ticket - # 84761

Service Request Ticket - # 84761

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Service Request Information

CONTACT	Name	Ludwig, Jack	Date	Sep 17, 2024 01:12 PM
	Department	Education & Leadership	Phone
	Location		Email	ludwigj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240066 (opens in a new window)	Bldg/Room	RWEC 149
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M3 Pro Chip with 11-core CPU and 14-core GPU, 512GB SSD - Space Black #MRX33LL/A
	Serial No.	L4TT6NXK97	Location	Jack Ludwig
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	7C:F3:4D:EA:15:24
	Bluetooth NIC	7C:F3:4D:EE:D5:E9

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 26, 2024 04:48 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Andrew Zhen	Sep 26, 2024 04:48 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Sep 26, 2024 04:48 PM	delivered, wants second monitor	Add Attachment
Andrew Zhen	Sep 26, 2024 11:55 AM	Task reassigned to New Equip. Setup.	Add Attachment
Andrew Zhen	Sep 26, 2024 09:31 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Sep 26, 2024 09:31 AM	**This is an outgoing email** Hi Jack, I can go ahead and install Brave and DuckDuckGo for you. As for Final Cut Pro, it was not included with your device, although we have Premiere Pro from Adobe licensed. As for this afternoon, do you mean at your office, the setup includes the laptop and monitor. Let me know what time you will be in the office and we can schedule within tech availability to have this setup. Best, Andrew	Add Attachment
Andrew Zhen	Sep 26, 2024 09:30 AM	**This is an email** I'm sorry I didn't circle back. What about Brave browser and DuckDuckGo browser? If not, that's okay. What about final cut pro if available? I think that'd be all. I can come over this afternoon? Jack	Add Attachment
Andrew Zhen	Sep 18, 2024 04:31 PM	**This is an outgoing email** Hi Jack, I need some additional information regarding service request #84761 Description: Jack Ludwig new setup for RWEC 149 Your Macbook is ready to go. Are there any additional software that needs to be installed that isn't installed from the base install? Adobe, Chrome, Firefox, Office Suite, VLC, and Zoom are currently installed. Lastly, when would be a convenient time for the equipment be brought over? UCS availability for techs are Monday - Friday, 10 AM to 4 PM. Best, Andrew - UCS Tech	Add Attachment Public
Andrew Zhen	Sep 18, 2024 04:31 PM	Contact changed from Faculty/Staff New to Jack Ludwig.	Add Attachment
Andrew Zhen	Sep 18, 2024 01:44 PM	imaged ready	Add Attachment
Andrew Zhen	Sep 18, 2024 01:44 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Sep 18, 2024 09:27 AM	Task reassigned to New Equip. Setup.	Add Attachment
Andrew Zhen	Sep 17, 2024 04:34 PM	Task reassigned to UCS Tech.	Add Attachment
Andrew Zhen	Sep 17, 2024 03:58 PM	Task reassigned to Andrew Zhen.	Add Attachment
Joanie Kinnaman	Sep 17, 2024 01:13 PM	Contact Info: Jack Ludwig V00376245	Add Attachment Public
Joanie Kinnaman	Sep 17, 2024 01:12 PM	Laptop 20240066 Monitor 20240086	Add Attachment