Service Request Ticket - # 84764

Service Request Information

CONTACT Name Loren, Linden   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2024 01:50 PM
Department Phone 503-751-4075
Location Email lorenl@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171278[Edit Inv] (opens in a new window) Bldg/Room TERRY 102
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02WV1KCJ1G9 Location Western Oregon Journal in Student Media

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 14:20:5E:07:03:DE


Wireless NIC 78:7B:8A:DA:4E:CB


Bluetooth NIC 14:20:5E:07:03:DF

TECHS Submitted by Jack Martinis Contact rmartinis22@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public
Entered by Date Memo
Dyllan Coons Nov 22, 2024 01:04 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Dyllan Coons Nov 22, 2024 01:04 PM 
says they are working no help needed anymore.
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Dyllan Coons Nov 22, 2024 12:20 PM 
Left VM 11/22 will stop by
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Dyllan Coons Nov 22, 2024 11:12 AM 
Task reassigned to Dyllan Coons.
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Sam Sevugan Sep 27, 2024 03:21 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jack Martinis Sep 27, 2024 11:41 AM 
****outgoing****

Hello Linden,

Apologies for the delay;

Is there any chance we could come pick up the iMac that isn't working either today or some time next week?

-Jack Martinis, UCS Tech.
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Kyla Aitaro Sep 17, 2024 03:19 PM 
****This is an email****

Tue, Sep 17, 2024 at 1:20 PM Linden Loren 
 wrote:

Good Afternoon,

We have one Mac that we are hoping to login to for 
students. We have not been able to get in (a 
student tried to login with their info and I tried 
as well) so if you could send someone over, that 
would be tremendous.

Thanks,
Linden
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Jack Martinis Sep 17, 2024 01:52 PM 
It is in the Pawdcast Studio room. Once you walk 
in, it's the second room to the right down the 
hall.
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Jack Martinis Sep 17, 2024 01:52 PM 
****incoming****
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Jack Martinis Sep 17, 2024 01:50 PM 
I suspect that this iMac hasn't been seen in quite 
some time and it is no longer bound or seeing 
login server - we may need to unbind and rebind, 
update and that may fix it or may have to reimage 
it. I don't think this would be a problem as this 
machine seemingly hasn't been used in some time, 
and that means there is no problem to get rid of 
what data may be on it. We will ask if that is the 
case.
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