Service Request Ticket - # 84767

Service Request Information

CONTACT Name Cottom, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2024 03:29 PM
Department Phone
Location Email cottoma@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190710[Edit Inv] (opens in a new window) Bldg/Room AD 305
Service Tag 4DBYH03 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 4DBYH03 Location Student Front Desk HR #1

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC E4:54:E8:81:FD:0C

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Sep 18, 2024 11:09 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Sep 18, 2024 11:08 AM 
added print code, now printing
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Andrew Zhen Sep 18, 2024 09:21 AM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Sep 18, 2024 09:21 AM 
got a respond from them they will be here until 3:30 
PM
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Andrew Zhen Sep 17, 2024 04:33 PM 
Task reassigned to UCS Tech.
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Andrew Zhen Sep 17, 2024 04:33 PM 
left for the day an hour ago
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Andrew Zhen Sep 17, 2024 04:18 PM 
****This is an outgoing email****
Hi Anna ,

I need some additional information regarding service request 
#84767

Description: Help with connecting printer to work computer in 
RWEC

I can help you get the printer setup.

Could you us me where your office is in RWEC?

Best,
Andrew
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Public
Andrew Zhen Sep 17, 2024 04:11 PM 
Task reassigned to Andrew Zhen.
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Kyla Aitaro Sep 17, 2024 03:31 PM 
****This is an INCOMING email****

I do not have it figured out. It is now showing up 
on my computer, and I was able to add my user 
code... but when I try printing it just stays in 
the queue and when I try to click on it a message 
pops up that says "operation can not be 
completed."
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Kyla Aitaro Sep 17, 2024 03:30 PM 
****This is an OUTGOING email****

Hello Anna,

I believe it is \\threesisters\ed-copier - if you 
copy and paste this into the URL / search bar at 
the top of a file explorer window and hit enter, 
this should automatically add the right printer.

This copier is code locked and you will need to 
enter your user code to print to the machine. If 
you need help with this, I am able to send some 
instructions over or I am able to come over in 
person some time after 3pm.

-Jack Martinis, UCS SRD.
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Kyla Aitaro Sep 17, 2024 03:30 PM 
****This is an INCOMING email****

Upstairs copier, please.
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Kyla Aitaro Sep 17, 2024 03:30 PM 
****This is an email****

Hello Anna,

Three sisters is the name of the print server in 
which all the printers available to staff and 
faculty are listed. Do you need access to the 
upstairs or downstairs copier? With this 
information I should be able to provide you a link 
that you can input into your file explorer's 
search bar and it should add it right for you.

-Jack Martinis, UCS SRD.
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Kyla Aitaro Sep 17, 2024 03:29 PM 
****This is an email****

Good Afternoon,

I am trying to connect my work computer to the printer her at the Richard Woodcock Education Center but the 
Three Sisters printer is not showing up as an option to print from or connect to. I was able to get my old 
Grad Assist computer to connect to the printer with my account, but I've moved offices and have a different 
computer that won't seem to connect at all.

Please let me know if someone can come take a look at it for me and help me get connected so I can print.

Thank you!
Anna Cottom
Staff Assistant for COE
(c) 971-599-9452
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