Service Request Ticket - # 84771

Service Request Ticket - # 84771

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Service Request Information

CONTACT	Name	Green, Michael	Date	Sep 17, 2024 04:52 PM
	Department	Financial Aid	Phone	88686
	Location		Email	greenmj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240039 (opens in a new window)	Bldg/Room	ITC 004
	Service Tag	9NMP234	Description	Dell Latitude 5550
	Serial No.	VN0F6W06WSV00475000E	Location	Christopher Lopez
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	10:98:19:45:2C:8E
	Wireless NIC	D4:F3:2D:B3:69:33

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 27, 2024 10:59 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Andrew Zhen	Sep 27, 2024 10:59 AM	delivered and setup	Add Attachment
Andrew Zhen	Sep 25, 2024 09:14 AM	Status changed from (6) Ready to Deliver to (2) Scheduled	Add Attachment
Andrew Zhen	Sep 25, 2024 09:14 AM	**This is an email** Hi Michael, That works for me, I'll see you on Friday! Best, Andrew	Add Attachment
Andrew Zhen	Sep 25, 2024 09:13 AM	**This is an email** How about 10:00 am Friday?	Add Attachment
Andrew Zhen	Sep 25, 2024 09:13 AM	**This is an email** Hi Michael, I'm pretty flexible for the current week. My availability for Wednesday to Friday is from 10 AM to 4 PM. Let me know what works best, then we can meet up at your office and get the setup processed. Best, Andrew	Add Attachment
Andrew Zhen	Sep 25, 2024 09:13 AM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Sep 25, 2024 09:13 AM	**This is an email** Apologies for not responding sooner. What times do you have this week? Thank you very much. Mike	Add Attachment
Andrew Zhen	Sep 18, 2024 04:37 PM	moved in ad, added admin rights	Add Attachment
Andrew Zhen	Sep 18, 2024 04:24 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Sep 18, 2024 04:23 PM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #84771 Description: set up computer setup for Michael Green You're Dell laptop is ready. When would be a convenient time for the equipment be brought over and setup? UCS availability for techs are Monday - Friday, 10 AM to 4 PM. Best, Andrew	Add Attachment Public
Andrew Zhen	Sep 18, 2024 01:56 PM	imaging on desk	Add Attachment
Joanie Kinnaman	Sep 17, 2024 04:56 PM	He started on 9/16	Add Attachment
Joanie Kinnaman	Sep 17, 2024 04:52 PM	laptop 20240039 monitor 20240087	Add Attachment