Task reassigned to Andrew Zhen.

****This is an outgoing email****
Hi Armando,

We were just following up with you regarding a 
service request that we have for you.  (#84772)

Description: Issues with J Drive

Do you have the WOU provided VPN installed while 
remote?
A VPN is needed to access drives while not on the 
campus network.

If you need to install the VPN, here is the link to 
install it. (https://wou.edu/ucs/remote-access/)

Once connected, open "Command Prompt" and run the 
command "gpupdate /force" without the quotes then 
restart your computer.

This should refresh your computer's connection, and 
if that doesn't solve your access to J drive, please 
let me know!

Best,
Andrew - UCS Tech

if its connected to the vpn it should sync with 
active directory and update the password with the 
access??

****This is an email****
Hello,
My name is Mando Solario from the WOU admissions 
office. Yesterday I changed my WOU password 
because I haven't updated it in quite some time. 
Unfortunately since then I have not been able to 
access the J drive while being remote. The error 
code I am receiving is " J:\ is not accessible. 
The username or password is incorrect". I wasn't 
sure if I needed to also change my laptop password 
as well. I was hoping to potentially get some 
troubleshooting help. 

Thank you so much! 

--
Regards,
Mando Solario | He/Him
Admissions Evaluator
Western Oregon University
503-838-8005
Welcome Center 110I
345 N. Monmouth Ave. | Monmouth, OR 97361