Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 18, 2024 11:18 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181433 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	3F6JZW2	Description	Latitude 7480 Touch i7-6650U(Dual Core 2.2GHz)
	Serial No.	3F6JZW2	Location	Free shelf(?)
	CPU	Intel Core i7-6650U(Dual Core,2.2GHz,4M, 15W, vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:7F:EC:1F
	Wireless NIC	3C:F0:11:97:A1:E4

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Nov 20, 2024 04:35 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
David Kunz	Nov 20, 2024 04:35 PM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Nov 20, 2024 04:34 PM	Turning this laptop into a tech laptop since no one is in the position anymore.	Add Attachment
David Kunz	Nov 20, 2024 03:58 PM	Return to richardsond@mail.wou.edu	Add Attachment
David Kunz	Nov 20, 2024 03:58 PM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
David Kunz	Nov 20, 2024 03:57 PM	Duplicate of # 84056	Add Attachment
Dyllan Coons	Nov 20, 2024 02:32 PM	Task reassigned to UCS Tech.	Add Attachment
Dyllan Coons	Nov 20, 2024 02:32 PM	IGNORE LAST WRONG SR	Add Attachment
Dyllan Coons	Nov 20, 2024 12:53 PM	Task reassigned to David Kunz.	Add Attachment
Dyllan Coons	Nov 20, 2024 12:53 PM	Laptop is RTG in box 21 David is going to contact User to see if we return the laptop or if they don't want it back.	Add Attachment
Sam Sevugan	Sep 27, 2024 03:23 PM	Status changed from (2) Scheduled to (7) Waiting for Contact	Add Attachment
Jack Martinis	Sep 27, 2024 12:22 PM	**outgoing** Hello Rachel, I have an open service request regarding getting a WOU device of yours set up on a printer; would you have any availability today or next week to look over this? -Jack Martinis, UCS Tech.	Add Attachment
David Kunz	Sep 23, 2024 02:30 PM	Disregard my last comment, I might be thinking of a different user	Add Attachment
David Kunz	Sep 23, 2024 02:18 PM	If this is referencing the non WOU device Macbook, I've already instructed Rachel she needs to talk to Michael Ellis about seeing if that device can be put on the domain. Usually we don't do this and only domain devices can access printing.	Add Attachment
Sam Sevugan	Sep 20, 2024 09:39 AM	Status changed from (2.5) Needs Scheduling to (2) Scheduled	Add Attachment
Sam Sevugan	Sep 20, 2024 09:39 AM	**This is an email** I will have the most availability from 10-12. Thank you, Rachel	Add Attachment
Sam Sevugan	Sep 20, 2024 09:36 AM	Status changed from (2) Scheduled to (2.5) Needs Scheduling	Add Attachment
Sam Sevugan	Sep 20, 2024 09:18 AM	**This is an email** Hello, Unfortunately, I will not be able to be on campus today. Can we schedule for next week on Wednesday?	Add Attachment
Andrew Zhen	Sep 18, 2024 11:43 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Lourdes Salazar	Sep 18, 2024 11:19 AM	**This is an email** Hello! I will create a service request. Someone should be able to meet with you this friday! Best, Lourdes	Add Attachment
Lourdes Salazar	Sep 18, 2024 11:19 AM	**This is an email** I am available most of the day this Friday. Would that work?	Add Attachment
Lourdes Salazar	Sep 18, 2024 11:18 AM	**This is an email** Hi Rachel! What is your general availability to meet with a tech? Best, Lourdes	Add Attachment
Lourdes Salazar	Sep 18, 2024 11:18 AM	**This is an email** Hi There, I am not currently on campus, so I will try that when I am. The number is 20210875. Thank you,	Add Attachment
Lourdes Salazar	Sep 18, 2024 11:18 AM	**This is an email** Hello! Can I get the wou number on your laptop please? You should be able to connect to WOU-secure. The password is: Ihadajadesaleatthelake. Best, Lourdes	Add Attachment
Lourdes Salazar	Sep 18, 2024 11:18 AM	Rachel Frazier (she/her/hers) Instructor - College of Education and Leadership Western Oregon University (503) 877-0669 My Calendly - Set up a meeting/observation	Add Attachment
Lourdes Salazar	Sep 18, 2024 11:18 AM	**This is an email** Hi There, I am looking for some support in connecting my WiFi to my laptop as well as connecting my laptop to my computer. Helo please! -- Rachel Frazier (she/her/hers) Instructor - College of Education and Leadership Western Oregon University (503) 877-0669 My Calendly - Set up a meeting/observation	Add Attachment