Service Request Ticket - # 84783

Service Request Ticket - # 84783

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Service Request Information

CONTACT	Name	Helyer, Kella	Date	Sep 19, 2024 08:27 AM
	Department	Financial Aid	Phone	88475
	Location		Email	helyerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210761 (opens in a new window)	Bldg/Room	WEL 140K
	Service Tag		Description	Dell Latitude 5520
	Serial No.	CN0Y5H5JWSC001C700TK	Location	Kella Helyer
	CPU	11th Generation Intel Core i5-1135G7 (4core)
	OS	Unknown	Software
	Wired NIC	B4:45:06:51:87:2F
	Wireless NIC	D4:54:8B:AD:B2:45

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 03, 2024 03:07 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jack Martinis	Oct 03, 2024 03:07 PM	Task reassigned to Andrew Zhen.	Add Attachment
Jack Martinis	Oct 03, 2024 03:07 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Oct 03, 2024 03:07 PM	They were not signed into adobe, we had them sign in and it was good to go.	Add Attachment
Jack Martinis	Sep 27, 2024 04:07 PM	**incoming** Hello Michael, I am helping Kella with some things on their laptop and one of their requests was to install EdConnect, and she had let me know that you have helped install it for them before - I was wondering if this was still something you wanted to take care of or if you had any tips for me to install it. Any help is appreciated, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 27, 2024 04:04 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Jack Martinis	Sep 27, 2024 04:04 PM	**incoming** Hi Jack, I will have time on Monday after 11:00 if that works for you. Mike Soukup can provide information on installing ED Connect. Thank you, Kella	Add Attachment
Sam Sevugan	Sep 27, 2024 03:19 PM	Status changed from (2.5) Needs Scheduling to (7) Waiting for Contact	Add Attachment
Jack Martinis	Sep 27, 2024 11:40 AM	**This is an outgoing email** Hi Kella, I need some additional information regarding service request #84783 Description: Install Adobe DC/Pro & ED Connect Would there be any availability this week or next to take a look at this for you? -Jack Martinis, UCS Tech.	Add Attachment Public
Sam Sevugan	Sep 19, 2024 09:52 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Sam Sevugan	Sep 19, 2024 09:52 AM	**This is an email** I am available today except at 11:00. Kella	Add Attachment
Sam Sevugan	Sep 19, 2024 08:27 AM	**This is an email** Hello, the WOU # is 20210761. Thank you, Kella	Add Attachment
Sam Sevugan	Sep 19, 2024 08:27 AM	**This is an email** Hello, I need help with the following software programs. Adobe DC/Pro - needs to be added to my computer or access needs granted. Program is not opening or allowing me to save to it. ED Connect - this is a department of education software that needs installed on my hard drive. Mike Soukup has installed this in the past. Thank you!	Add Attachment