Service Request Ticket - # 84788

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 19, 2024 11:17 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240035[Edit Inv] (opens in a new window) Bldg/Room SHCC 102
Service Tag DSMP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV004750029 Location Jacqlyn Vasquez

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:2D:B0


Wireless NIC D4:F3:2D:B6:33:5C

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Sep 27, 2024 11:39 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Sep 27, 2024 11:39 AM 
Task reassigned to Jack Martinis.
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Jack Martinis Sep 27, 2024 11:38 AM 
got this set up.
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Sam Sevugan Sep 20, 2024 11:41 AM 
Jacqlyn is located in the SHCC
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Jack Martinis Sep 19, 2024 03:00 PM 
****outgoing****

Hello, 

Anytime from 9-12 or 1-5 will work for me.
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Jack Martinis Sep 19, 2024 12:09 PM 
emailed for availability tomorrow as I don't think I can get to this before 1pm today.
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Jack Martinis Sep 19, 2024 12:06 PM 
Under the medicat t drive, there is a remote scan thing to set up.
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Sam Sevugan Sep 19, 2024 11:17 AM 
Contact Info: Jacqlyn Vazquez, 89359
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Sam Sevugan Sep 19, 2024 11:17 AM 
Called to report that she is unable to fully use 
Medicat because she lacks the "Remote Scan" 
function. 

When she tries to scan it gives her this error: 

"Registration and Unlock from Workstation". 


Jacqlyn Vazquez is available till 1pm today and 
all day tomorrow.
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