Service Request Ticket - # 84802

Service Request Information

CONTACT Name Litterer, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2024 10:39 AM
Department University Computing Solutions Phone
Location Email litterert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230220[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Dell Latitude 5540
Serial No. jwdr4y3 Location Tom Litterer

CPU Unknown


OS Unknown Software

Wired NIC 4C:D7:17:27:AA:A9


Wireless NIC BC:03:58:CC:31:25


Bluetooth NIC BC:03:58:CC:31:29

TECHS Submitted by Andrew Zhen Contact azhen23@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Sep 23, 2024 09:40 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Andrew Zhen Sep 23, 2024 09:40 AM 
gave back device
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Andrew Zhen Sep 23, 2024 09:36 AM 
DUO installed
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Andrew Zhen Sep 20, 2024 05:03 PM 
needs DUO
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Andrew Zhen Sep 20, 2024 05:02 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Andrew Zhen Sep 20, 2024 05:01 PM 
update done // ready
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Andrew Zhen Sep 20, 2024 04:14 PM 
dell command updates complete, running windows 
updates
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Andrew Zhen Sep 20, 2024 04:13 PM 
added admin rights
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Andrew Zhen Sep 20, 2024 04:13 PM 
installed all basic image apps
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Andrew Zhen Sep 20, 2024 04:13 PM 
removed computer from ad to reimage since it broke 
everytime it tried
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Andrew Zhen Sep 20, 2024 10:39 AM 
reimaging to win 11
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