Service Request Ticket - # 84803

Service Request Information

CONTACT Name Gong, Xiaopeng   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 20, 2024 11:53 AM
Department Education & Leadership Phone 89251
Location Email gongx@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240067[Edit Inv] (opens in a new window) Bldg/Room RWEC 226
Service Tag Description Apple 14-inch MacBook Pro: Apple M3 Pro Chip with 11-core CPU and 14-core GPU, 512GB SSD - Space Black #MRX33LL/A
Serial No. L6RMG4J2PT Location Xiaopeng (Sunny) Gong replacing W20181389

CPU Unknown


OS Unknown Software

Wireless NIC 7C:F3:4D:E5:3D:4F


Bluetooth NIC 7C:F3:4D:E9:68:55

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Sep 26, 2024 04:47 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Sep 26, 2024 04:47 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Andrew Zhen Sep 26, 2024 04:47 PM 
delivered, got old monitor back in 003 since it's 
doesn't work, waiting for their old device backup
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Jack Martinis Sep 26, 2024 11:24 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Sep 26, 2024 09:27 AM 
****This is an outgoing email****
Hi Xiaopeng,

I need some additional information regarding service request #84803

Description: set up new GFA set up replacing W20181389

Would there be a good time today, tomorrow or next week that would work to get your new setup installed?

-Jack Martinis, UCS Tech.
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Public
Joanie Kinnaman Sep 20, 2024 11:53 AM 
Laptop 20240067[Edit Inv]
monitor 20240088[Edit Inv]
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