Service Request Ticket

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Service Request Information

CONTACT	Name	Brookbank, Elizabeth	Date	Sep 20, 2024 04:09 PM
	Department	Library & Media Services	Phone	88657
	Location		Email	brookbanke@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20171225 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	8V0M4Q2	Description	Dell Latitude 7290 12.6-inch ultrabook
	Serial No.	8V0M4Q2	Location	Tech Shelf
	CPU	Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; UPG Camtasia 2018 Education Upgrade WIN/MAC & Snagit 2019 Education Upgrade WIN VISA2018008343 ORDER10925 NOV2018; Express Scribe Pro Transcription Software v8.14+ VISA2019009858 Order#11364(bundled with USB foot pdeal) OCT2019 SR#74293;
	Wired NIC	10:65:30:47:B5:31
	Wireless NIC	14:4F:8A:5D:F8:86
	Bluetooth NIC	14:4F:8A:5D:F8:8A

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 27, 2024 03:40 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Jack Martinis	Sep 27, 2024 03:40 PM	**outgoing** Hello Elizabeth, Yes, it should be fine to allow dell update to run, and clicking dell command update on the pop up window will hopefully solve it popping back up. Let me know if you encounter any issues, and I can find another way to help. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Sep 27, 2024 03:39 PM	**incoming** Hi Jack - that's fine, I can do that, as long as it's something I'm supposed to do! I called for help because I didn't know what it was that was trying to run and I didn't want to run a program that was harmful somehow. If it's an update I need, then I'm happy to run it. Thanks, Elizabeth	Add Attachment
Jack Martinis	Sep 27, 2024 03:36 PM	Task reassigned to Jack Martinis.	Add Attachment
Sam Sevugan	Sep 27, 2024 03:25 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Sam Sevugan	Sep 27, 2024 03:25 PM	Noted for future reference.	Add Attachment
Jack Martinis	Sep 27, 2024 11:30 AM	let them know to click the always use this app button and click dell command top option to try and get rid of the pop up from reappearing, looks like it is an auto update thing for dell command and it's just asking what app to use.	Add Attachment
Jack Martinis	Sep 27, 2024 11:29 AM	**This is an outgoing email** Hi Elizabeth, I need some additional information regarding service request #84811 Description: pop up reoccurring when using computer It looks like the pop up is regarding some potential automatic updates through Dell Command Update - if this window is still popping up, you can make sure the box 'always use this app' is checked and click the top most dell command update option. This may open up a dell command update window, which you can run to get updates for your device or close. After you click dell command as an option when the pop up happens, it should remember that decision since the 'always use this app' was clicked and the pop up shouldn't pop back up. Let me know if this works for you, -Jack Martinis, UCS Tech.	Add Attachment Public
Sam Sevugan	Sep 20, 2024 04:09 PM	**This is an email** Hi there - I just spoke on the phone with someone about this issue and they were going to open a ticket with one of the techs about this pop-up message I keep getting. I've attached a screenshot of it here. Thanks, -- Elizabeth Brookbank Professor / Instruction Librarian \| Hamersly Library Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 503-838-8657 brookbanke@wou.edu \| HL 117D wou.edu/wp/brookbanke she/her/hers	Add Attachment Pop-up message.png