Task reassigned to Dyllan Coons.

Left VM 1/13 closing this ticket as she has been 
informed to replace her computer SR is now contained 
in the loaner ticket.

Thank you, your email has been received but my response may be 
delayed due to working on time sensitive projects.  I will return your 
message as soon as I am able.  

Your patience is greatly appreciated.

Debbie Braun

Administrative Assistant to the Dean
College of Liberal Arts & Sciences, WOU

Status changed from (7) Waiting for Contact to (1) Pending

Task reassigned to UCS Tech.

****This is an outgoing email****
Hi Debbie,

I need some additional information regarding service request #84829

Description: Computer Closes Randomly and Is really slow

We think it may be best for you to put in a computer replacement request to get a new machine in place of this desktop.

You are able to put in a replacement request through your portal homepage, under Programs for Everyone, should be a tab titled computer replacement.

-Jack Martinis, UCS Tech.

in box #9

It doesn't work with three monitors. It starts up at first and then it will black out after a while when all monitors are plugged in, unsure if that happened when it was connected to a single monitor when it was being imaged here at UCS or what. I wanted to try a different video card if we could find an extra one. Either that, or some way to connect 3 monitors to the integrated graphics

Putting this device in Box 17

Task reassigned to UCS Tech.

Status changed from (1) Pending to (6) Ready to Deliver

****This is an OUTGOING email****
Good Afternoon Debbie,

Unfortunately, it looks like the issue that was 
causing your computer to slow down and have issues 
was relating to Sophos like we discussed. However 
it is having some issues uninstalling, luckily 
there is an easy fix for this, we can uninstall 
and reinstall the entire operating system on the 
computer. Which will also clear up any issues on 
the drives as well, plus you'll be upgraded to 
windows 11. 

With this, I could have it done by end of day 
today(around 4pm) but it would result in all files 
saved to the local machine to be deleted. 
Everything in H: or I: Drive would remain as they 
are network drives. Just wanted to check with you 
first before anything?

- Rowan

Loaner is #20170263

confirmed issue, I believe it is due to Sophos. Will 
reimage