Service Request Ticket - # 84852

Service Request Information

CONTACT Name Caceda, Carmen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2024 02:31 PM
Department College of Education Phone 88409
Location Email cacedac@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210408[Edit Inv] (opens in a new window) Bldg/Room RWEC 230
Service Tag Description Apple MacBook Pro, 13-inch M1 Chip with 8-core CPU, Space Gray #Z11B
Serial No. SFVFGNEW1Q05N Location Carmen Caceda

CPU Intel Core i9 8core(2.3GHz, 16MB L3 cache)


OS Unknown Software

Wireless NIC 3C:06:30:4D:9D:BD


Bluetooth NIC 3C:06:30:59:5D:E7

TECHS Submitted by Jack Martinis Contact rmartinis22@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Sep 28, 2024 11:39 PM 
Status changed from (2) Scheduled to (5) Completed
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David Kunz Sep 28, 2024 11:39 PM 
I have resolved this issue with Carmen
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David Kunz Sep 27, 2024 12:10 PM 
Status changed from (1) Pending to (2) Scheduled
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David Kunz Sep 27, 2024 12:10 PM 
Meeting at 4pm Friday 9/27
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David Kunz Sep 27, 2024 11:12 AM 
****This is an email****
Hi Carmen,

Sorry I couldn't make it over to help you 
yesterday. Are you on campus today for me to 
assist you again?

Thanks,
David
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David Kunz Sep 26, 2024 12:17 PM 
Task reassigned to David Kunz.
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Jack Martinis Sep 24, 2024 02:31 PM 
Carmen called in stating that the new printer in 
RWEC is not working from their device and that when 
they try to print, everything goes through like it 
is going to print and then nothing ever happens.
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