Status changed from (6) Ready to Deliver to (5) Completed

They have not picked this up yet.

dfu reset / apple configurator restore. Had to restore the 'restore' section of the drive as it was busted for some reason. Should be good to go at the moment.

Task reassigned to Jack Martinis.

The macbook was not on wifi and thus couldn't pull new network logins. 

After adding the wifi with their credentials, then they could sign in. However, this laptop still has sophos - and trying to remove it it didn't allow it as it still required a password.

I tried sudo jamf policy and recon and they didn't work, something about not being enrolled or allowed.

It tried the sudo jamf reenroll -prompt command and it popped up with some JSS and SHS or something logins, which I wasn't sure of.

Looks like this device needs to be reenrolled, though network logins are working.

1pm today

Priority changed from (3) Priority to (2) High Priority.

****This is an email****
The computer is in WUC #122 and let me check what 
would be a good time.

****This is an email****
Hello,

Where is this computer located and when would be a 
good time to send a tech to meet with the user?

Best,
Lourdes

****This is an email****
I was able to sign in and the username is 
ksalinas22.

****This is an email****
The ASWOU Director of PR cannot sign in to her 
computer. I was able to sign in with my name and 
password, then logged out, then she tried it with 
her username and password (same as Portal sign in) 
and it does not work.

Computer 20210879


Paula Verdegaal-Taylor 
ASWOU Office Coordinator | IFC Secretary
Western Oregon University, WUC 121A
345 Monmouth Ave N | Monmouth, OR 97361
Office: 503.838.8303