Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Sep 25, 2024 09:05 AM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190666 (opens in a new window)	Bldg/Room	SHCC Reception Area
	Service Tag	G8X3H03	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	G8X3H03	Location	3rd Window
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:73:E0:29

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	vasenr@wou.edu

Entered by	Date	Memo
Rowan Vasen			Email Public
Entered by	Date	Memo
Rowan Vasen	Sep 25, 2024 12:07 PM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Sep 25, 2024 12:07 PM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Sep 25, 2024 12:07 PM	Replaced dp cables, switched to integrated graphics and confirmed all updates, confirmed working	Add Attachment
Lourdes Salazar	Sep 25, 2024 09:08 AM	**This is an email** Hello, Thank you Trisha. The service request has been created. We will send a tech out there to assist as soon as possible. Best,Lourdes	Add Attachment
Lourdes Salazar	Sep 25, 2024 09:08 AM	**This is an email** Anytime today is fine. I am at the Student Health and Counseling Center, front desk reception area.	Add Attachment
Lourdes Salazar	Sep 25, 2024 09:06 AM	**This is an email** Hello! What is your general availability for me to send a tech out there to assist you? Also, where are you located? Best, Lourdes	Add Attachment
Lourdes Salazar	Sep 25, 2024 09:05 AM	**This is an email** Good morning, My monitors keep "blacking out" saying connection is lost. The only way to get them back on again is to shut down everything and start it back up again. It has happened 3 times already just this morning. Computer: 20190666 Reception Desk Trisha Guy Administrative Program Specialist \| Student Health & Counseling Center Western Oregon University 503-838-8844	Add Attachment