Service Request Ticket

Service Request Information

CONTACT	Name	Kunda, Sue	Date	Sep 25, 2024 09:50 AM
	Department	Library & Media Services	Phone	88893
	Location		Email	kundas@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200211 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FMP3YV	Location	GFA Shelf \| Ready to Go
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:66:11

TECHS	Submitted by	Andrew Zhen	Contact	azhen23@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Sep 27, 2024 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Sep 27, 2024 10:15 AM	Sue picked up laptop, gave her admin rights.	Add Attachment
Brady Parksion	Sep 27, 2024 10:15 AM	Task reassigned to Andrew Zhen.	Add Attachment
Lourdes Salazar	Sep 26, 2024 10:29 AM	Task reassigned to Brady Parksion.	Add Attachment
Andrew Zhen	Sep 25, 2024 05:01 PM	in box 11	Add Attachment
Andrew Zhen	Sep 25, 2024 03:02 PM	**This is an outgoing email** Hi Sue, We were just following up with you regarding a service request that we have for you. (#84862) Description: reimage 20200211 due to os issues Your macbook is reimaged and ready. When you head over to UCS be sure to ensure the laptop, charger, and bag are all together when returned. Best, Andrew UCS Tech	Add Attachment Public
Andrew Zhen	Sep 25, 2024 09:50 AM	reimaging on student desk	Add Attachment