Service Request Ticket - # 84878

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2024 01:56 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240040[Edit Inv] (opens in a new window) Bldg/Room TODD 209
Service Tag 6LPP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV0047500BG Location Ikaika Alapai

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:2B:42


Wireless NIC D4:F3:2D:B8:E4:99

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Oct 22, 2024 12:43 PM 
Task reassigned to Brady Parksion.
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Brady Parksion Oct 22, 2024 12:43 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Brady Parksion Oct 22, 2024 12:43 PM 
Ikaika stopped by and picked up his laptop. He 
logged in and has admin rights. Should be good to 
go. Told him to let us know if he has any issues.
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Brady Parksion Oct 22, 2024 08:31 AM 
****This is an outgoing email****
Hi Ikaika,

I need some additional information regarding service 
request #84878

Description: set up 20240040[Edit Inv] for Ikaika (just laptop 
and case)

I am checking to see what your availability is for 
the rest of this week for me to either drop off your 
laptop. If it's convenient you can come by and pick 
it up as well. 

Thanks,

-Brady
University Computing Solutions
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Public
David Kunz Oct 16, 2024 10:30 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Oct 16, 2024 10:30 AM 
Ready to deliver
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David Kunz Oct 15, 2024 11:48 AM 
Task reassigned to New Equip. Setup.
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David Kunz Oct 15, 2024 11:45 AM 
Status changed from (5) Completed to (1) Pending
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David Kunz Oct 15, 2024 11:45 AM 
Reopening as I accidently delivered this device to 
the wrong person.
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David Kunz Oct 15, 2024 09:55 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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David Kunz Oct 15, 2024 09:55 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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David Kunz Oct 15, 2024 09:55 AM 
There was some confusion with this device. Joanie 
received a purchase request from Ikaika and he 
didn't mention that this device would be for 
Martha Juarez. I ended up switching everything 
over and set it up for Martha/Elena.
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David Kunz Oct 10, 2024 01:10 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Brady Parksion Oct 03, 2024 01:14 PM 
Was going to image laptop, but the image was already done. 
Putting back on shelf
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