Service Request Ticket

Service Request Information

CONTACT	Name	Lockwood, Sarah	Date	Sep 26, 2024 11:28 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lockwoods@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160977 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	1564LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1564LH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Meeting Matrix Client for WUC/SLA;
	Wired NIC	50:9A:4C:46:09:7C

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Oct 17, 2024 10:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Oct 17, 2024 10:47 AM	installed and reimaged, old drive still in PC	Add Attachment
Jack Martinis	Oct 17, 2024 10:03 AM	**This is an outgoing email** Hi Sarah, Description: NVME hard drive upgrade for W20160977 Student Engagement I was wanting to check in on this and see if the computer is in working order after I left it to re-download windows, I hope that everything installed correctly. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Oct 17, 2024 10:02 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Sep 27, 2024 11:10 AM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #84893 Description: NVME hard drive upgrade for W20160977 Student Engagement We have received the drive and I was wondering if there were any good times to come over and install it today or next week. -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Sep 26, 2024 11:56 AM	on my desk	Add Attachment