Service Request Ticket

Service Request Information

CONTACT	Name	Le, Jennifer	Date	Sep 26, 2024 02:30 PM
	Department		Phone
	Location		Email	lej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20240068 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M3 Pro Chip with 11-core CPU and 14-core GPU, 512GB SSD - Space Black #MRX33LL/A
	Serial No.	LK604KTYG7	Location	Jennifer Le (remote worker)
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	7C:F3:4D:EF:3E:1B
	Bluetooth NIC	7C:F3:4D:E4:88:24

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	bparksion23@wou.edu	88925

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Oct 22, 2024 12:42 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Oct 22, 2024 12:42 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Brady Parksion	Oct 22, 2024 12:42 PM	She came and picked up her machine this morning. She is using the local login to get into the computer for now.	Add Attachment
Brady Parksion	Oct 17, 2024 08:54 AM	**This is an email** Yes, you can pick up the computer whenever it is convenient for you. thanks, -Brady University Computing Solutions	Add Attachment
Brady Parksion	Oct 17, 2024 08:53 AM	**This is an email** Hello, I work from home, is it possible I can pick it up next week? Thank you, Jennifer Le	Add Attachment
Brady Parksion	Oct 16, 2024 08:34 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #84898 Description: set up 20240068 for Jennifer Le (just laptop) Your laptop is ready to be picked up when you are available. If you're on campus, I could drop it off for you. Thanks, -Brady University Computing Solutions	Add Attachment Public
David Kunz	Oct 10, 2024 01:10 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Brady Parksion	Oct 07, 2024 10:22 AM	seems to be reimaged, but no notes on it.	Add Attachment
Brady Parksion	Oct 07, 2024 10:21 AM	Is this laptop done?	Add Attachment