Service Request Ticket - # 84900

Service Request Information

CONTACT Name Van Steeter, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2024 03:08 PM
Department Social Science/ Geography and Sustainability Phone 88855
Location Email vanstem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170682[Edit Inv] (opens in a new window) Bldg/Room BELL 216
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. D25W80X4J1G9 Location Mark Van Steeter, Associate Professor of Geography

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552;

Wired NIC 78:7B:8A:C7:A3:B9


Wireless NIC 24:F6:77:01:40:B2


Bluetooth NIC 24:F6:77:01:40:B3

TECHS Submitted by Jack Martinis Contact rmartinis22@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Sep 27, 2024 12:10 PM 
Status changed from (2.5) Needs Scheduling to (5) Completed
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David Kunz Sep 27, 2024 12:10 PM 
Mark said he got things working well enough. He can 
reach out to me again if he has trouble.
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Jack Martinis Sep 27, 2024 12:09 PM 
****outgoing****

Hello Mark,
I just spoke with our printer technician and he provided tips with how to print from Adobe; let me know if this helped or if I still need to come over and assist.
-Jack Martinis, UCS Tech.
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David Kunz Sep 27, 2024 11:15 AM 
Task reassigned to David Kunz.
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Sam Sevugan Sep 27, 2024 09:17 AM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Sam Sevugan Sep 27, 2024 09:17 AM 
****This is an email****
I will be in my office 11-2 (BELL 216) Please send 
a tech over.

Thanks.
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Jack Martinis Sep 26, 2024 03:52 PM 
****incoming****

Dear UCS,
I have not received an email yet regarding my 
request via phone an hour ago. 
My computer # is 20170682[Edit Inv]
printing to the social science copier 
THREESISTERS.
Please schedule a technician to come to my office 
(BELL 216) tomorrow (Friday) sometime between 10 
and Noon.
Thank you,
Mark
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Jack Martinis Sep 26, 2024 03:51 PM 
bell 216
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Jack Martinis Sep 26, 2024 03:08 PM 
Mark called just now to say that he is no longer 
able to print from his code preset setting on his 
macbook, 20170682[Edit Inv] . He would like assistance 
getting it hooked back up, I believe unadding and 
readding the printer with the appropriate driver 
and print code should do the trick.

He said he is available until the end of today, or 
tomorrow in the morning 'mid-morning.'
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