Service Request Ticket - # 84913

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2024 12:31 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Nov 07, 2024 03:18 PM 
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Nov 07, 2024 03:18 PM 
Updated room #'s, Dyllan helped install
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Jack Martinis Nov 07, 2024 02:10 PM 
installed these two machines in place of the existing old desktops they had, I need to grab the room #'s of where we installed them as I forgot.
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Jack Martinis Nov 05, 2024 10:56 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Jack Martinis Nov 05, 2024 10:52 AM 
Before 2pm this thursday.
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Brady Parksion Nov 05, 2024 09:00 AM 
Task reassigned to Jack Martinis.
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Brady Parksion Nov 05, 2024 09:00 AM 
Did we get a response back?
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David Kunz Nov 04, 2024 05:04 PM 
Priority changed from (3) Priority to (2) High Priority.
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Jack Martinis Oct 31, 2024 11:17 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Oct 31, 2024 11:16 AM 
David cloned the drives for the desktops and they have proper windows images on them and are named / in AD properly. They may have to be moved in AD to the right destination still, and Noah said that the Citrix workspace app is a requirement of theirs.
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Jack Martinis Oct 04, 2024 04:50 PM 
****This is an outgoing email****
Hi Cara,

I need some additional information regarding service request #84913

Description: W20240180 and W20240181 replacing student workroom equipment 

These computers will be ready to install next week and we were wondering if there was a good time between Tuesday-Friday to install them in the cottage. 

Also, I was wanting to inquire if any special software was needed to be installed on these machines.

-Jack Martinis, UCS Tech.
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Jack Martinis Oct 04, 2024 04:49 PM 
20240181[Edit Inv] basically done unless special apps are needed.
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Jack Martinis Oct 04, 2024 01:02 PM 
20240181[Edit Inv] back on imaging table imaging.
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Michael Volkmann Sep 27, 2024 12:37 PM 
Task reassigned to UCS Tech.
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Hannah Warner Sep 27, 2024 12:31 PM 
return empty box to Joanie if possible
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