Service Request Ticket - # 84914

Service Request Information

CONTACT Name Killip, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2024 12:48 PM
Department Creative Arts/Art Phone 88340
Location Email killipl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20240182[Edit Inv] (opens in a new window) Bldg/Room CH 104
Service Tag 1KTGZ44 Description Dell OptiPlex Small Form Factor Plus
Serial No. MX0KTK3V722074920015 Location Gallary Office for running vinyl cutter

CPU Unknown


OS Unknown Software

TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact dcoons24@wou.edu 88925

Tracking

Entered by Date Memo
Dyllan Coons
Email

Public

Entered by Date Memo
Dyllan Coons Nov 19, 2024 12:03 PM
Status changed from (1.5) In Progress to (5) Completed
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Dyllan Coons Nov 19, 2024 12:03 PM
We are done!!!! Got ethernet turned on by Paul and 
installed the software they needed for their vinyl 
cutter. We had a couple issues with the software 
for cutter but it is not wou tagged. So we are 
going to let them try and figure it out. 
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Dyllan Coons Nov 18, 2024 02:27 PM
Task reassigned to Dyllan Coons.
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Dyllan Coons Nov 18, 2024 02:27 PM
Priority changed from (1) Highest Priority to (3) Priority.
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Dyllan Coons Nov 15, 2024 05:00 PM
Status changed from (7) Waiting for Contact to (1.5) In Progress
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Dyllan Coons Nov 15, 2024 04:59 PM
Task reassigned to UCS Tech.
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Dyllan Coons Nov 15, 2024 04:38 PM
If any techs know a workaround for this issue feel 
free to take a crack at it. Thank you.
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Dyllan Coons Nov 15, 2024 04:37 PM
Priority changed from (2) High Priority to (1) Highest Priority.
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Dyllan Coons Nov 15, 2024 04:37 PM
Priority changed from (2) High Priority to (1) Highest Priority.
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Dyllan Coons Nov 15, 2024 04:37 PM
ok so....... Installed the computer and 
peripherals/monitor. However this room has zero 
ethernet capabilities at this time. Joanie is 
willing to take this computer back as a return. 
They are making a decision on if they can move the 
cutter to a different room or if a laptop can run 
the software they need. Contact should be 
ericfreye@wou.edu. 

We are giving them until Friday the 22nd to make 
this decision.
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Brady Parksion Nov 14, 2024 10:38 AM
Placed in box 10
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Dyllan Coons Nov 08, 2024 08:32 AM
****This is an outgoing email****
Hi Laura,

I need some additional information regarding 
service request #84914

Description: please deliver and set up W20240182
--------------------------------------------------

This is Dyllan from UCS again. We had some issues 
with one of our software's that we need to use 
before we go install. This made us not able to 
come out this Wednesday. I just got in the office 
and our software looks like its up and running. I 
should have this computer ready about 10am today. 
I remember you said you might have time today, is 
that still a possibility?

Also is there any special software you will need 
for this computer?

Thank you for your time,
Dyllan C.
UCS Tech
Dcoons24@mail.wou.edu

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Dyllan Coons Nov 01, 2024 02:39 PM
Spoke with Laura again when she was picking 
something else up. She said we can do anytime 
after 10am Monday or sometime Friday. We need to 
still image the computer. If you can get it done 
on Monday that would be great! Otherwise I will 
get it done by Friday and email her Tuesday.
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Dyllan Coons Nov 01, 2024 10:36 AM
Gave Laura a call, The people who are needing this 
equipment are in a meeting tell 3pm today. They 
should call UCS back around that time today. We 
just need to set up a time to install this 
equipment. (20240182) If no techs are available 
when they call back, you can set up a time Tuesday 
after 12pm to 5pm or anytime Friday and assign it 
to Dyllan Coons.
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Joanie Kinnaman Oct 31, 2024 12:26 PM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Oct 31, 2024 12:26 PM
Where are we on this?
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Hannah Warner Sep 27, 2024 12:48 PM
return empty box to Joanie if possible
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