Service Request Ticket

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Service Request Information

CONTACT	Name	Wilson, Mike	Date	Sep 30, 2024 08:24 AM
	Department	Behavioral Sciences/ Psychological Sciences	Phone
	Location		Email	wilsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170680 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	D25W80LMJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe CC desktop20** (NAMED USER) SEPT2018;
	Wired NIC	78:7B:8A:C7:3E:88
	Wireless NIC	24:F6:77:01:93:30
	Bluetooth NIC	24:F6:77:01:93:31

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	dcoons24@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyllan Coons			Email Public
Entered by	Date	Memo
Dyllan Coons	Nov 07, 2024 03:49 PM	Task reassigned to Dyllan Coons.	Add Attachment
Dyllan Coons	Nov 07, 2024 03:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyllan Coons	Nov 07, 2024 03:49 PM	Imaged and onnGFA shelf	Add Attachment
Tony Benedetti White	Nov 05, 2024 02:31 PM	does not actually have sequoia, on upper tech desk in 008	Add Attachment
Dyllan Coons	Nov 05, 2024 02:10 PM	John is working on it. It has sequoia so sentinel one didn't install automatically.	Add Attachment
Tony Benedetti White	Oct 28, 2024 02:43 PM	Imaging on imaging desk	Add Attachment
Tony Benedetti White	Oct 28, 2024 02:43 PM	Picked up	Add Attachment
Jack Martinis	Oct 25, 2024 11:40 AM	**outgoing** Hello Tracy, I am not available on Mondays - would Tuesday possibly work next week? -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Oct 25, 2024 11:40 AM	**incoming** Hi Jack - I'm working off campus until Monday. Do you happen to work on Monday? Any time is good. Tracy	Add Attachment
John Rushing	Oct 24, 2024 01:35 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Cadance Bunch	Oct 24, 2024 01:25 PM	**This is an email** Hi UCS, How are we doing on this one? Thanks, Tracy	Add Attachment
Cadance Bunch	Sep 30, 2024 09:32 AM	Task reassigned to UCS Tech.	Add Attachment
Cadance Bunch	Sep 30, 2024 08:24 AM	**This is an email** Morning UCS, Please create a service ticket: Mike Wilson is no longer at WOU. Hardware in his office, Todd Hall 337, #20170680 imac, keyboard and magic mouse. Let the techs know I am in Todd Hall 325 if they need TH 337 unlocked. They will want to let me know when they plan to arrive to ensure I'm not in a meeting. Thank you, Tracy	Add Attachment