Service Request Ticket - # 84929

Service Request Ticket - # 84929

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Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Sep 30, 2024 09:32 AM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180761 (opens in a new window)	Bldg/Room	SHCC Reception Area
	Service Tag	2XL13W2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	2XL13W2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:D6:9E:FB

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Oct 03, 2024 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Oct 03, 2024 11:25 AM	I setup both epson scanners to medicat and tested printing as well per Crystal	Add Attachment
Sam Sevugan	Oct 03, 2024 10:07 AM	Task reassigned to David Kunz.	Add Attachment
Sam Sevugan	Oct 02, 2024 11:59 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Sam Sevugan	Oct 02, 2024 11:59 AM	Hi, me again! I have been working with Brady on computer issues and he has been so great! I discovered one more issue, my scanner is not working. It is not showing up on my computer at all, at least that I can see. I know he is going to be leaving for the day at noon, but if he or someone else can help me sometime today or tomorrow, that would be great! Thanks! --	Add Attachment
Brady Parksion	Oct 02, 2024 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Oct 02, 2024 09:51 AM	Computer updated, returned computer was working when I left and Crystal was able to log into medicat.	Add Attachment
Sam Sevugan	Oct 02, 2024 09:06 AM	Crystal called to follow up on this and check on status. Informed her that it was reimaging and that I will reach back out to her.	Add Attachment
Brady Parksion	Oct 01, 2024 01:48 PM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Oct 01, 2024 01:48 PM	Computer is reimaging. Sitting on imaging counter. Finishing updates.	Add Attachment
John Rushing	Oct 01, 2024 10:13 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Cadance Bunch	Sep 30, 2024 09:32 AM	**This is an email** Good morning! My computer is doing something weird. It said it was repairing disc errors and could take up to an hour and now it’s doing this. I chose the top option, but if keeps going back to this screen. Computer # is 20180761 and I’m in office 101. Thsnks!	Add Attachment image_67169793.JPG