Service Request Ticket - # 84935

Service Request Information

CONTACT Name Neequaye, Beryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2024 12:17 PM
Department The Research Institute Phone 88619
Location Email neequayeb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20240069[Edit Inv] (opens in a new window) Bldg/Room TODD 237
Service Tag Description Apple 14-inch MacBook Pro: Apple M3 Pro Chip with 11-core CPU and 14-core GPU, 512GB SSD - Space Black #MRX33LL/A
Serial No. JR6RG442WK Location Beryl Neeque

CPU Unknown


OS Unknown Software

Wireless NIC 7C:F3:4D:E8:19:67


Bluetooth NIC 7C:F3:4D:EE:48:8A

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Dec 02, 2024 08:39 AM 
Status changed from (3) Order in Process to (5) Completed
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Brady Parksion Dec 02, 2024 08:39 AM 
Plugged in HDMI cable to the second monitor. Both monitors 
should work now. Setup complete.
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Brady Parksion Nov 04, 2024 11:45 AM 
dopped off laptop. need to get a new monitor over 
there so she can have two monitors.
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Brady Parksion Nov 01, 2024 12:11 PM 
****This is an email****
Hello Beryl,

I did manage to find a solution. Any time in the 
morning next week works for me. Please let me know 
when you are available. 

Thank you,

-Brady
University Computing Solutions
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Brady Parksion Oct 21, 2024 10:59 AM 
Status changed from (6) Ready to Deliver to (3) Order in Process
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Brady Parksion Oct 21, 2024 10:57 AM 
Couldnt get the computer to log into user account. 
Going to reschedule. When we can get it set up 
properly.
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Brady Parksion Oct 21, 2024 08:27 AM 
****This is an email****
Sounds good. See you then. 


Sincerely,
Beryl Neequaye, Ph.D.
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Jack Martinis Oct 18, 2024 10:58 AM 
Task reassigned to Brady Parksion.
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Brady Parksion Oct 18, 2024 09:06 AM 
****This is an email****
Good Morning Beryl,

10-12 works for me, I have class at 12, so ill aim 
closer to 10 if that's okay.

Thanks,

-Brady
University Computing Solutions
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Brady Parksion Oct 18, 2024 09:05 AM 
****This is an email****
Hi Brady, 
How about between 10am to 12 noon on Monday,  October 
21?
Thanks!
Beryl


Sincerely,
Beryl Neequaye, Ph.D.
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Brady Parksion Oct 17, 2024 01:40 PM 
****This is an outgoing email****
Hi Beryl,

I need some additional information regarding service 
request #84935

Description: set up 20240069[Edit Inv] for Beryl Neeque who 
works on campus

Your device is ready to be set up. What is your 
availability for this week or next week to get this 
setup for you.

Thanks,

-Brady
University Computing Solutions
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Public
Brady Parksion Oct 08, 2024 11:38 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Brady Parksion Oct 08, 2024 11:38 AM 
Image finished need to schedule and setup 
appointment.
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Brady Parksion Oct 07, 2024 10:30 AM 
Image started
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