Status changed from (1) Pending to (5) Completed

the computer needs to be reimaged. I tried: putting key in. Logging into my profile instead of admin profile, no luck. Uninstalling and reinstalling and no luck. Every time, you put the key in, and instead of a denial / confirmation window as normal, nothing happens and it goes into the software like it is licensed. then, when you close and reopen it, it prompts for a key again. 

We need to find time to work on this over winter break.

Task reassigned to Brady Parksion.

****This is an email****
Greetings, 
Yes we are currently in lab until 10. Please feel 
free to stop by at your convenience. I also texted 
about this. Apologies for the duplicates I was not 
sure which way was fastest.

Status changed from (5) Completed to (1) Pending

Status changed from (2.5) Needs Scheduling to (5) Completed

****This is an email****
Greetings,

The lab has no classes in it today. If access is 
needed, I can be there between soon and 12pm 
today. I believe Beeb or the division office can 
provide access as well this afternoon. I will also 
be in tomorrow a little after 7am. 

Matthew Nabity, PhD | he/him/his
Professor | Division of Natural Sciences & 
Mathematics
Western Oregon University
On occupied Kalapuya land
Zoom: https://wou-edu.zoom.us/my/nabitym

Status changed from (1) Pending to (2.5) Needs Scheduling

****This is an email****
Greetings,

We currently have two computers that are again 
claiming a trial version of Capstone is installed. 
20210743 says the trial is expired (both on my 
account and a students) and 20210742 has a trial 
expiring December 9, 2024 on a student account (I 
have yet to check my account as we are currently 
using the computers). Please update the service 
ticket with this information. Thanks,

****This is an email****
Hello, 
The instructor station and the 6 lab stations all 
have Pasco Capstone trial version installed. We 
need to enter the key for our site license. I hope 
this helps,

****This is an email****
Greetings, 

Thanks for this update as the computers are up and 
running. We only need the license set up for Pasco 
Capstone and we are functioning again. Can you add 
this last piece of information to the service 
request. Thanks,

****This is an email****
Greetings,

I am emailing to see if there is any news on 
service request SR 84942. Currently we are down 3 
lab stations and urgently need to get the 
remaining computers re-imaged for labs/etc. I am 
in the lab most of today. Thanks for any 
information you have,

****This is an email****
Hi Mary, 

Thanks for the quick response. I see that three of 
the six computers are now up and running. Is there 
a way I can check on the status of the service 
request ticket? While the issue was not urgent on 
Monday (the first day of classes), we do use the 
lab computers often every week. NS 217 has classes 
MWF 8-10am and 12-2pm. I am happy to be around if 
a tech needs access. I am typically around 8am-
2pm, but can be here another time if needed. 
Thanks for any info you have and happy Friday,

Priority changed from (3) Priority to (2) High Priority.

****This is an email****
Greetings,

I want to note that the current issues in NS 217 
do not require immediate attention as I know 
things can be a bit hectic on the first day of the 
term. Here are the current issues in NS 217:
the six lab stations (20210746, 20210745 
,20210744, 20210743, 20210742, 20210741) are 
currently down. I hope to use them Wednesday, but 
can make alternate plans if needed. I have 
unplugged and tried to reboot but they all seem 
stuck in a shut-down mode with the power button 
illuminated but nothing responds.
the instructor station in NS 217 currently has a 
trial version of Pasco installed that is scheduled 
to expire in November. With the windows update, I 
am unsure of where the licensing information is. I 
am happy to install/update using my admin rights 
if you can direct me. I suspect this may be the 
same for the other computers mentioned above but 
won't know until they are operational.  
the instructor station in NS 217 has a functional 
mouse (dell 20100850) but the smart classroom 
mouse (gyration) has stopped working. I am not 
sure if this is due to the windows change or 
something else. This is not urgent, but a change 
since the classroom was updated.
Thanks in advance for any instructions or 
assistance. Happy Monday,
 
Matthew Nabity, PhD | he/him/his
Professor | Division of Natural Sciences & 
Mathematics
Western Oregon University
On occupied Kalapuya land
Zoom: https://wou-edu.zoom.us/my/nabitym