Service Request Ticket

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Service Request Information

CONTACT	Name	Ratto, Sarah	Date	Oct 01, 2024 11:54 AM
	Department	Disability Access Services	Phone
	Location		Email	rattos@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170347 (opens in a new window)	Bldg/Room	APSC 405
	Service Tag	JCFFTJ2	Description	Dell Latitude 3380 IntelCore i5, 7200U, 8GB RAM
	Serial No.	JCFFTJ2	Location	ITC 008 David Kunz Desk to be imaged
	CPU	Intel i5-7200U 7th Gen(3M Cache, 2.50GHz)WIN10 only
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Typwell v* Prem(12mnth subscription) Reader[MANAGED BY ODS]
	Wired NIC	58:8A:5A:05:34:58
	Wireless NIC	D4:6A:6A:D5:07:DB
	Bluetooth NIC	D4:6A:6A:D5:07:DC

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Oct 16, 2024 04:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Oct 16, 2024 04:52 PM	I was able to locate this device on the desk in ITC 009. I emailed Alyssa and she is aware it has been found. I'm closing this ticket.	Add Attachment
Sam Sevugan	Oct 16, 2024 12:04 PM	Does anyone know if we have this device??	Add Attachment
Sam Sevugan	Oct 16, 2024 12:03 PM	Task reassigned to David Kunz.	Add Attachment
Sam Sevugan	Oct 16, 2024 12:03 PM	**This is an email** Hi Sam, Thanks for getting back to me on that one. I'm trying to chase down every lead I can find while I'm waiting for our admin to get back to me. I'm as sure as I can be that the laptop is not in our office. I'm also as sure as I can be that it did go to you all to be reimaged (long story there but it was accidentally sent in place of 20181454 and 20181453 due to a miscommunication in office) and we haven't seen it since it was sent to you. I'll keep checking into things in the office and trying to get the original SR number from our admin. I appreciate you looking into things on your end in the meantime! Thanks, Alyssa	Add Attachment
David Kunz	Oct 16, 2024 11:04 AM	I firmly remember picking up and helping reimage the two laptops listed in SR 83561 and I don't remember them giving us a 3rd device.	Add Attachment
Sam Sevugan	Oct 16, 2024 10:59 AM	**This is an email** Good Morning Alyssa, The ticket# is a big help! We do have records for SR# 83561 and it looks like our tech delivered the laptop to APSC upon completion of the reimage. This ticket however does not mention 20170347... it refers to reimaging 20181454 & 20181453.... The last ticket we have for 20170347 was assigned under you, SR 81738. The ticket states that you picked up the device on November 20, 2023 and that is the last record we have of this device. We are still keeping our eyes out for this device but we do not believe UCS has the device.... Do you have any other email correspondences from UCS related to 20170347? Hope this info helps. Best, Sam	Add Attachment
Sam Sevugan	Oct 16, 2024 10:59 AM	**This is an email** And sending along some more info -- I have an email messaged from Andrew Zhen (forwarded from Sarah Ratto) stating that there was a laptop from ODS re-imaged and ready to be picked up on July 15. That is under #83561. Do you all have records on your end which laptop that was and what happened to it? Thanks, Alyssa	Add Attachment
Sam Sevugan	Oct 16, 2024 10:59 AM	**This is an email** Hi again Sam, Just an update on our end. Our admin is still looking for the service request number, but she submits most requests for our office and hasn't had any luck tracking it down yet. From my memory, the laptop (20170347) should've been delivered to you in spring term (my best guess is middle of the term), for a re-image. We haven't gotten it back from you all yet so are trying to track it down. We had four other laptops reimaged by you since then and all four of those are back in our office. Thanks! Alyssa	Add Attachment
Mary Dycus	Oct 01, 2024 11:54 AM	**This is an email** Good morning, My name is Sarah Ratto and I work at DAS as a transcriber/interpreter. Over the summer, we had a couple of our iPads and laptops reimagined, however we haven't been able to locate one laptop since. The laptop's code is: 20170347 and is often referred to as "Set 3." We think it might still be at your office, so if you wouldn't mind checking, that would be greatly appreciated. Thanks so much! -- Sarah Ratto Staff ASL/English Interpreter TypeWell Transcriber Disability Access Services Western Oregon University	Add Attachment