Service Request Ticket - # 84975

Service Request Information

CONTACT Name King, Brent   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2024 10:55 AM
Department Behavioral Sciences/ Psychological Sciences Phone 89262
Location Email kingb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20240043[Edit Inv] (opens in a new window) Bldg/Room TODD 328
Service Tag DMMP234 Description Dell Latitude 5550
Serial No. VN0F6W06WSV004750001 Location Brent King (replacing 20171057)

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:45:2C:CC


Wireless NIC D4:F3:2D:B3:69:83


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public

Entered by Date Memo
Brady Parksion Oct 10, 2024 08:52 AM
Task reassigned to Brady Parksion.
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Brady Parksion Oct 10, 2024 08:52 AM
Status changed from (1) Pending to (5) Completed
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Brady Parksion Oct 10, 2024 08:52 AM
Completed setup. Everything should be functioning as 
expected.
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Brady Parksion Oct 08, 2024 10:46 AM
****This is an email****
Hello Brent,

Yes, you will be able to use dual monitors with your 
setup. I will head over there in a bit to set it up 
for you. Once you have a chance to check it out, let 
me know if you have any questions.

Thanks,

-Brady 
University Computing Solutions
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Brady Parksion Oct 08, 2024 10:46 AM
****This is an email****
Brady,

It is fine for you to go in without me.  The dual 
monitor setup is in my office.  Will I still be able 
to use dual monitors there?
Thanks,
Brent
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Brady Parksion Oct 08, 2024 08:38 AM
****This is an email****
I don't need you to be there, I can set up your 
equipment without anyone being there if I am 
allowed to enter the office. If you take the 
laptop home, you would need a dock to be able to 
use it with multiple displays. The computer comes 
with a monitor that has a dock built in.

Let me know if you would prefer to be there or if 
you want me to head over whenever and set it up.

Thanks,

-Brady
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Brady Parksion Oct 08, 2024 08:37 AM
****This is an email****
Brady,

I am sick today and will not be on campus.  If you do not need me to be 
present, you could swing by and set it up at any time.  If you need me to be 
there, I am open Wednesday between 10 and 2 or Thursday after 4.

As a side note, I currently use dual monitors and if possible would like to 
be able to plug into that from the laptop (I do a fair amount of editing and 
comparing old documents to new versions).  Do I need a laptop dock for that?
Thank you,
Brent
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Brady Parksion Oct 07, 2024 09:52 AM
****This is an outgoing email****
Hi Brent,

I need some additional information regarding service request 
#84975

Description: setup new GFA 20240043[Edit Inv] replacing 20171057[Edit Inv]

I have you laptop set up, is there a time/date that works best for e 
to come by and set everything up for you?

Thanks,

-Brady
University Computing Solutions
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Public
Brady Parksion Oct 07, 2024 09:51 AM
Admin rights added
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Brady Parksion Oct 03, 2024 01:15 PM
Still needs admin rights and moved in ad
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Brady Parksion Oct 03, 2024 01:14 PM
Laptop in 003, finishing updates then laptop is good to go.
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Joanie Kinnaman Oct 02, 2024 10:55 AM
laptop 20240043[Edit Inv]
monitor 20240091[Edit Inv]
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